Collection Support Associate - Project Team (7 Months Labor contract)

Collection Support Officer is an integral part of the Collection Support Department – Monitor & Development Team. In this role, he/she will perform activities of monitor and development collections system, Portal and satellite applications for debt Collection activities. In addition, he/she will coordinate with related departments to solve issue of system and provide temporary and long-term solutions.

II. Key Roles & Responsibilities

His/her key accountabilities include:

1. Project (50%)

• Working with related Unit/Departments for catching up request and then create service request or write requirement document

• Request upgrade of system, Portal and satellite applications to meet business activity

• Create test cases and perform UAT testing for new system, Portal and satellite application based on BRD (Business requirement Document)

• Participate in company projects when assigned

2. System management (30%)

• Update issue of collections system, Portal and satellite application from Operation and then work with ICT to handle and then monitor and update until the issue is fixed

• Daily monitoring of system, Portal and satellite applications to control activities

• Update hierarchy report on the System based on POA and business activities

• Give warnings of system and advice to users.

3. Training & prepare materials (15%)

• Update guidelines for new system and satellite application

• Support sharing other system for new member.

• Support training for new system and satellite Application

4. Other Tasks (5%)

• Support related reports and other tasks, projects when requested from Head of Collection Support Dept

Yêu cầu công việc

1. Education background

- University Graduated, major: Finance, Banking

2. Minimum Experience

- At least 01 - 02 year of Collection experience preferred, or related perspective

3. Knowledge, Competencies, Skills

- Experience and knowledge of Collection business, Collection system

- Proficient use (Work, excel, PowerPoint)

- Good at English is a plus

- Logical thinking and quick adapting with new ideas

- Excellent influencing and negotiation skills

- Excellent interpersonal, communication and presentation skills

- Experience of working in a high-pressure environment and working to tight deadlines.

- Excellent project management and organizational skills.

Quyền lợi

• Thưởng: Attractive KPI Bonus (monthly or yearly) and 13th month salary
• Chăm sóc sức khoẻ: Premium personal healthcare insurance for all employees and spouse and/or children
• Nghỉ phép có lương: 14 – 20 days annual leave, 3 days of sick leave with pay