Client Service Manager - Priority

* Assist in marketing new products and services to active and non-active customers and seeking referrals from client base through day to day dealing with customers in and outside the bank.

* Take part in the process for management of customer relationship improvement by giving customer’s feedback to managers and related relationship managers to work out service approach.

* Carry out accurate and fast investigations to ensure the objectives are met for both service and operations in accordance with service standards.

* Complete CDD related documents for ETB client.

* Take part in the process for management of customer relationship improvement by giving customer’s feedback to managers and related relationship managers to work out service approach.

* To reconcile sundry/suspense accounts in accordance with the system policy.

* Other administration tasks assigned from line Manager, Branch Director, Branch Manager, Head of Branch Operations & General Manager Priority, Deposits & Distribution Priority Branch Operation.

* Process all daily branch transactions for all customer segments accurately.

* Positively and substantially perform delegated responsibilities to ensure high quality service, maintain partnerships with customers and facilitate well defined and error free processing for all products and services.

* Perform service quality functions to assist managers in improving working efficiency and quality via records and reports.

* Handle customer’s enquiries about Bank’s product & services at counters/phone/ email

* Handle cash pick up delivery to customer (s) and other bank(s)

* Ensure the CIT service as well as card delivery service delivered smoothly to customer and zero complaint from both internal & external parties.

* Assist & backup another team member to count bulk cash.

* Assist & backup Universal Banker_ in charged main cash to arrange bulk cash in and out vault and ensure the security at bulk cash room and vault area adhered.

* Coordinating with other departments: CMO, Liabilities Operations, Liabilities Servicing and Transacting, CDD… to handle general mass market customers’ related issues.

* Report and response customer’s transaction/ profile to reconciliation team.

* Perform service quality functions in improving working efficiency and quality via daily activities as card / bank statement delivery to customer (s)

* Back up each other on lunch/leave/ML/training.

* Participate in Business Continuity Plan testing whenever required.

* Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements

* Process various transactions over the counter (cheque book issuance, TD/ TSD/ FD deal setup, inhouse fund transfer, epos scanning…etc.)

*Process and hand over all instructions taken from customers over the counter to the relevant units.

* Assist in attending to customers (over the counter) in their queries and complaints.

* Assist in investigating customers’ (over the counter) issues & complaints.

* Assist in revenue generation through active tag on and refer potential customer to sales.

* Ensure all entries, records, and reports in storage space.

* Assist in branch administrative duties and other ad-hoc & miscellaneous activities as assigned by the line Manager.

* File all entries, records, and reports in storage space.

* Assist in investigating processing errors.

* Custodian to keys and combination settings including but not limited to Treasury Cash Vault /ATMs/ CDMs/ Main door/valuable stationery (card/PIN/Cheque…) (if applicable) in accordance with the relevant policies and procedures.

* Above the standards, the Bank may assign other duties from time to time subjected to operational requirements.

Yêu cầu công việc

* Having experience in handling branch operational tasks or Teller or customer service

* Good English skill is a must

* Hard-working, meticulous & detail- oriented

* Able to work under pressure & eager to learn

* Ability to deal with people of all levels in complex and difficult situations

* Highly results-driven, enthusiastic and self-motivated individual with strong time management skills

* Excellent interpersonal and communication skills

* Adaptability to any changes

Quyền lợi

• Khác: •19++ days of fully paid annual leave •13th month salary plus attractive incentive scheme •Health insurance program for employee, spouse & children •Working time: Mon – Fri (Sat & Sun off) •Employment contract signed directly with the bank