Business Operations, Creator Partnerships

We’re looking for a highly organized and execution-focused Business Operations Associate to join Everfit’s Creator Partnerships team. This role is the operational backbone of our creator programs - responsible for running repeatable processes, maintaining clean systems, and ensuring consistent, predictable execution across creator initiatives.

You’ll support day-to-day operations across partner data management, outreach workflows, campaign tracking, reporting, and cross-functional coordination. You’ll work closely with the Creator Partnerships and Marketing teams to keep programs running smoothly, on time, and at scale.

This role is ideal for someone who thrives on structure, process discipline, and operational clarity. Success is measured not by abstract insights, but by reliable throughput, strong data hygiene, well-documented systems, and clear communication.

What Success Looks Like

• Creator programs run on a clear cadence with minimal follow-up or rework
• Partner data is accurate, current, and easy to action
• Outreach and campaign workflows are repeatable and documented
• Reporting is consistent, automated where possible, and trusted
• Cross-functional stakeholders know what’s happening, what’s blocked, and what’s next

Creator & Partner Operations (Data Entry)

• Accurately input and maintain creator/partner information in tracking systems (e.g., Sheets/CRM databases).
• Ensure data integrity and consistency through routine audits and cleanup (tags, links, status updates, notes).
• Maintain partnership pipeline stages (prospect → contacted → in discussion → active → renewal).

Creator & Partner Operations (Core Execution)

• Own day-to-day upkeep of creator and partner data across tracking systems (e.g.,Google Sheets, CRM tools).
• Maintain high data hygiene standards through regular audits, cleanup, and normalization (statuses, links, tags, notes).
• Manage and update partnership pipeline stages (prospect → contacted → in discussion → active → renewal) with accuracy and consistency.

Creator Research & Program Inputs

• Source and evaluate fitness/wellness creators across platforms (Instagram, YouTube, TikTok) using defined criteria.
• Maintain structured creator records including follower metrics, engagement signals, content style, prior partnerships, and contact methods.
• Compile standardized creator profiles/dossiers used for internal review and program planning.

Performance Tracking & Reporting

• Track creator program and campaign performance using predefined metrics (reach, clicks, conversions, cost efficiency where applicable).
• Produce recurring reports and dashboards that are easy to interpret and consistently updated.
• Improve reporting efficiency through templates, formulas, and light automation where possible.

Outreach & Program Operations

• Prepare outreach lists, manage templates, track responses, and ensure timely follow-ups.
• Maintain clean records of communications and program status across tools.
• Coordinate operational logistics for creator activations (timelines, deliverables, asset tracking, links, documentation).

Process & Workflow Enablement

• Document standard operating procedures (SOPs) for creator workflows and program execution.
• Identify inefficiencies and help implement scalable systems (templates, checklists, naming conventions, automation).
• Support cross-functional execution by keeping tasks organized, timelines visible, and dependencies clear.

Cross-functional Project Management

• Coordinate projects tied to creator programs (landing pages, creative briefs, assets, content calendars, tracking links, reporting).
• Collaborate with Marketing/Design/Product stakeholders to ensure timelines and deliverables are met.
• Document processes and improve workflows to make the Creator Partnerships team more scalable and efficient.

Yêu cầu ứng viên

Experience & Background

• Bachelor’s degree in business, marketing, communications, or a related field (or equivalent work experience).
• Prior experience in operations, program management, partnerships, influencer/creator programs, or marketing ops is a strong plus.
• Experience working in environments with U.S.-based teams or U.S.-style operating norms is preferred (e.g., U.S.-educated background or prior work with U.S. companies).

Execution & Process Skills

• Strong comfort with repeatable programs, structured workflows, and operational rigor.
• Highly detail-oriented with a bias toward clean data and clear systems.
  Proven ability to run multiple workstreams in parallel without dropping details.

Tools & Systems

• High proficiency in Google Workspace, especially Google Sheets (filters, pivot tables, formulas, data cleanup).
• Comfortable learning and working across multiple tools (CRM, project trackers, shared docs).

Communication & Collaboration

• Clear, concise communicator in English (written and verbal), especially in async environments.
• Able to proactively flag risks, blockers, or inconsistencies before they become problems.
• Comfortable coordinating across teams without needing constant direction.

Work Style

• Self-directed, dependable, and execution-focused.
• Values clarity, documentation, and follow-through over ambiguity or ad-hoc work.
• Motivated by making systems run better and programs easier to scale.

Quyền lợi được hưởng

Compensation & Benefits

• Competitive salary with 13th-month pay and performance bonus.
• Paid leave — vacation, sick leave, and maternity leave.
• Full social insurance coverage and premium healthcare benefits.

Build Your Career with Impact

• Be part of a mission-driven company that's transforming human potential.
• Empower over 200,000+ coaches in more than 200 countries — including Olympic athletes, military trainers, rehab specialists, and celebrity coaches.
• Make a global impact while building a meaningful, purpose-driven career.
• Continuous training and mentoring.
• 1–2 performance reviews annually.

Work Environment

• English-speaking, international environment promoting open communication and collaboration.
• Work alongside world-class talent from companies like Apple, Meta, Uber, Patreon, and Nike, united by a shared passion for impact and excellence.
  International team for global career growth.
• State-of-the-art equipment provided.
• Beautiful working environment near Danang's city center (Dragon Bridge) and Hanoi office.

Health & Wellness

• PVI health insurance program and annual health check-ups.
• Active sports clubs (football, badminton, pickleball) and company retreats.
• A modern pantry designed for relaxation and social connection.
• Monthly wellness and learning workshops to recharge and grow.