Business Analyst

We are seeking a skilled and motivated Business Analyst to join our SkyJoy Product team who will join the loyalty-integration product stream that enables banks and financial companies to package, sell, and settle loyalty services through our platform. The ideal candidate will possess a deep understanding of business analysis principles, strong analytical skills, and a passion for digital product development / solution implementation. You will play a crucial role in bridging the gap between business needs and technical solutions, ensuring our digital products meet market demands and drive business growth.

KEY RESPONSIBILITIES

● Collaborate with stakeholders to elicit, document, and prioritize business requirements.

● Analyze and interpret business needs, translating them into functional and non-functional specifications. Main PIC for writing documents such as PRD, FRS, process mapping, workflow, etc follow standard template of SkyJoy Product team

● Work closely with product managers, designers, and developers to ensure requirements are clearly understood and implemented.

● Participate in all SCRUM events such as product backlog grooming, sprint planning, review sessions.

● Support QA teams in developing test cases and scenarios, take part in UAT process to verify and to ensure solutions meet business requirements.

● Identify and analyze existing business processes, recommending and implementing improvements to enhance efficiency and effectiveness.

● Involve in data analysis to support decision-making and provide insights into product performance and user behavior.

● Work with Product Owner/Product Manager to develop and maintain comprehensive reports and dashboards to track key performance indicators (KPIs)/success metrics of product lines/Product features.

● Prepare and deliver presentations, reports, and updates to stakeholders at various levels in meetings & product briefing sessions.

Yêu cầu công việc

A. Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.

• 3+ years of experience as a Business Analyst, preferably in a B2C digital product, loyalty, card, or payment solutions for banks, fintech lenders, insurance or financial services firms.

• Understanding of credit-card engagement, digital banking & financial service processes, KYC/AML controls, and how loyalty point liabilities are governed.

• Strong analytical and problem-solving skills.

• Proficiency in business analysis techniques (e.g., SWOT, BPMN, etc) and tools (FigJam, DrawIO, Miro, Lark docs/wiki or similar)

• Experience with Agile methodologies and tools such as JIRA, Confluence.

• Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

• Knowledge of data analysis tools and techniques (e.g., SQL, Excel, Power BI) is a plus.

• Familiarity with UX/UI principles and digital product lifecycle is preferred.

• Certification in Business Analysis is a plus

B. Personal Attributes

• A proactive, can-do attitude and agile mindset

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Self-motivated with a continuous improvement mindset.

• Adaptability and ability to manage multiple priorities in a fast-paced environment.

Quyền lợi

• Thưởng: Competitive salary package (Base salary and performance bonuses). Probation period salary is 100% of the official salary.
• Chăm sóc sức khoẻ: Comprehensive health and accident insurance.
• Nghỉ phép có lương: 15 days of annual leave.
• Máy tính xách tay: Provision of work equipment (Macbook/Laptop, mouse, monitor, etc.).
• Khác: A creative and modern working environment.