Branding Account Executive (Chinese Speaking | Agency Marketing)

Role objective

Serve as the primary liaison between clients and internal teams, ensuring the successful execution of 360° marketing projects by delivering effective communication, seamless project coordination, and high-quality client service while building long-term client relationships.

Key responsibilities:

1. Client Management

• Is the communication link between customers and internal departments.

• Receive requests and briefs from customers and fully communicate them to relevant departments.

• Monitor project progress and regularly update clients.

• Build and maintain good relationships with customers.

• Proactively consult, answer questions, and coordinate with departments to provide suitable solutions for customers.

2. Project Coordination

• Coordinate with departments such as Planner, Creative, Design, Content, KOL, Media... to ensure the project is implemented on schedule.

• Monitor the timeline, control the quality, and progress of each item.

• Proactively detect and address issues arising during the implementation process.

• Ensure that the delivered products meet the customer's requirements accurately.

3. Support Project Operation

• Support project operation.

• Understand proposals, quotations, contracts; prepare meeting minutes and related documents.

• Participate in meetings with customers, record the content, and follow up on tasks after the meeting.

• Support the preparation of documents for pitching and presentations with clients.

• Update and store project profiles comprehensively and scientifically.

4. Customer Service

• Quickly and professionally receive and respond to customer requests.

• Support handling of emerging issues to ensure customer satisfaction.

• Contribute ideas to improve the quality of services and customer experience.

MUST HAVE:Yêu cầu công việc

MUST HAVE:

- Proficient in Chinese (listening, speaking, reading, and writing), with experience working directly with Chinese clients, partners, or colleagues

- Strong communication and presentation skills, with the ability to clearly convey project plans, proposals, and execution strategies to clients

- Proactive, eager to learn, and willing to develop professionally in a fast-paced agency environment

NICE TO HAVE:

- Experience in Account Management, Sales, Business Development, or other client-facing roles (preferably with Chinese clients or business partners)

- English proficiency

- Strong negotiation, problem-solving, and project coordination skills

- Ability to understand and communicate strategic concepts from the Strategy/Planning team to clients

- Confident in client interactions, presentations, and direct communication

- Proficient in Microsoft Office (Word, Excel, PowerPoint); Google Workspace experience is an advantage

- Detail-oriented, responsible, customer service-oriented, dynamic, adaptable, and a strong team player

- Ability to work effectively in a fast-paced environment with multiple projects and tight deadlines

Quyền lợi

• Chăm sóc sức khoẻ: Annual health check-ups; Health care insurance
• Đào tạo: Role-specific training policies.
• Hoạt động nhóm: Departmental quarterly team-building activities; Annual company-wide team-building activities; Celebratory events for holidays/festivals.
• Khác: Full salary paid during the probation period; Full salary social insurance; Quarterly performance reviews; Promotion review twice-a-year; Allowances: Laptop, Phone bill, Food,…