Application Support Supervisor (Core System)

The Job holder plays a role to support application/system, focusing on Core system for daily operation. Candidate is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth application/system operation. The job holder also ensures that the application/system issues can be solved on time.  

• In charge of analyzing and preparing business and system requirements for the IT Lending Core systems
• Ensure proper due diligence and gap analysis is done for application implementation against the business requirements
• Work cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
• Providing system/application support for end user and know-how supports to internal teams.
• Managing and leveraging between end user’s expectation and the base lined business requirements
• Supporting User Acceptance Test for the project sign off.
• Project-management to implement of Lending Core system enhancement. 
• Work with external vendor to follow up core system issues/enhancement. 
• Configure the core system business rules for setup new products in core. 
• Develop Core system APIs and other customization to fit to business needs. 
• Support Core system operation (co-work with ICT operation team and ICT development team)
• Other tasks assigned by line manager, division head. 

Yêu cầu ứng viên

1. Qualification

• University Degree majored in Information Technology

2. Work Experience

• Minimum 05 years working experience in Software development and Application support.
• Have experience on business analysis and system analysis. 
• Have experience on core banking, core securities or core lending system. 
• Have experience in project management for projects related to core system/product development
• Have working experience in Finance/Banking/Insurance/Securities is a plus.

3. Knowledge

• Providing system/application support for end user and know-how supports to internal teams.
• Work with external vendor to follow up core system issues/enhancement. 
• Experience on both Java, PL/SQL development
• Good experience on API development and system integration. 
• Have knowledge on ITIL framework and process

4. Skills

• Good leadership skill for effective Team management
• Communication
• Problem-solving
• Effective application support
• Good collaboration 
• Critical thinking  
• Can-do attitude
• Time management
  

Quyền lợi được hưởng

Colleagues: 

• Friendly and dynamic working environment

Annual leave:

• 14 – 20 Days of annual leave
• 3 days of sick leave with pay
• Get 1 additional annual leave for each 5 full years of service

Benefits:

• Competitive salary
• Attractive Bonus
• Guaranteed 13th month salary
• Annual salary review
• 100% probation salary
• Premium health insurance for employees
• Annual health check

Other extras:

• Vietnam company trip
• Engagement and outdoor Quarterly/Yearly Employee Recognition
• Long service award: 5 years, 10 years, 15 years activities (birthday, football, charity etc)