Amazon Customer Service (Operations/ CS)

What You’ll Do

Operations

• Process and manage orders using Lingxing (ERP system)

• Manage inventory movements across warehouses and fulfillment channels

• Maintain accurate inventory data and ensure timely updates

• Update and maintain shipping templates and delivery settings

• Maintain accurate records of order and shipment data

Customer Service (CS)

• Handle customer inquiries for Amazon, Walmart, and Wayfair via email and live chat

• Respond to customer inquiries in a timely and professional manner using tools such as eDesk and Amazon Connect

• Resolve customer issues related to orders, returns, and refunds in accordance with platform policies.

Location: Binh Thanh District, Ho Chi Minh City, Vietnam

Working Hours:

* Day shift (9:00 AM – 6:00 PM, Vietnam Time)

* Night shift (9:00 PM – 6:00 AM, Vietnam Time)

Yêu cầu công việc

• Good spoken and written English (clear communication is more important than accent)

• Ability to write professional business emails in English

• Basic understanding of e-commerce operations and workflows

Preferred Qualifications

• Experience working with Amazon or other e-commerce platforms

• Experience with ERP systems or order/inventory management tools

• Basic understanding of order processing, inventory management, and fulfillment workflows

• Experience with Amazon fulfillment models (e.g., FBA and FBM)

• Experience in customer service, support, or claim handling

*Benefits

• 13th-month salary bonus

• Full insurance based on gross salary

• Annual salary review

• Company trips and team-building activities

• Competitive salary based on experience and performance

• Training programs and long-term career growth opportunities

• Young, friendly, and supportive working environment

Quyền lợi

• Thưởng: 13th-month salary bonus
• Chăm sóc sức khoẻ: Full insurance based on gross salary
• Đào tạo: Training programs and long-term career growth opportunities
• Hoạt động nhóm: Company trips and team-building activities
• Khác: Competitive salary based on experience and performance
  Young, friendly, and supportive working environment