Air Customer Service Executive

Tasks and Responsibilities:
• Complete daily customer service activity within respective customer servicing cluster, including standard operating procedure (SOP), shipment reports, system operation, customer requirements.
• Understand shipment process flows & systems, take corrective action to fix problems and improve continuously.
• Work closely with terminal handling team/ nominated agent/local service suppliers to ensure cargo operation and dispatch of airfreight in accordance with relevant parties.
• Play an integral part to liaise with customers and ensure the timely feedback and solution offered to customer for complaints and enquiries.
• Communicate operational and commercial needs of the branch and the branch’s clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction.
• Build and maintain customer relationships and improve customer retention through daily communication.
• Data entry, documentation, EDI/milestones transmission and monitor AR, AP, month end files closing.
• Complete KPI while adhering to all processes and legal constraints.
• Other jobs per request on demands.
Job Requirement:
• 1-3 years + relevant experience in freight forwarding industry.
• Possessing expertise in managing electronics accounts is an advantage
• Must be fluent in English, Chinese is a plus.
• High quality written and verbal communication skills
• Flexibility to adapt to change and thrive in a fast-paced environment.
• Dependability.
• Ability to multitask required.
• Attention to detail.
• Accurate and able to produce quality work.
• Proficient in Microsoft Office.
Benefits:
13th month Salary, Bonus
Full paid for Social Insurance, Health Insurance
Team activities, company outing trip
Ngành nghề: Xuất nhập khẩu, Vận chuyển / Giao nhận / Kho vận, Dịch vụ khách hàng
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh