VIETNAM – Hanoi – Quality Control Executive – Intern (French Speaking)

JOB DESCRIPTION
1. Main tasks
Receive all required information and conduct a quality control report
Quality call: contact with traveler on spot via phone to get feedback (for German & English market)
Receive issues reports and client feedback from the Sales Department
Receive feedback form and issues report from the Operation Department
Receive the inspection report from the Product and Operation Departments
Record received data
Conduct immediate quality control report and send to related departments to resolve urgent issues
Conduct monthly and annual quality control report and send it to related departments.
Provide Quality
Control for the
Operation
Department
(including g uides)
Coordinate with Operation Department to supervise guide assignment list and create guide loyalty program using results of quality control report and feedback forms
Provide Quality Control for the Sales Department
Support the Sales Team Leader to improve production knowledge / training to the Sales Department in Vietnam and improve communication and understanding of all market expectations
Provide Qu ality Control for the Product
Depar tment
Coordinate with the Product Department in Vietnam and SDM of all markets to improve existing products and create new products for important existing clients or new clients
Provide Quality Control for the Marketing Department
Coordinate with the Marketing Department and BDM ( Business Development Manager) of all markets for dedicated marketing materials: blog, newsletter, B2B content review, webinar training, product presentation, etc.
Provide Quality Control for the Contracting Department
Coordinate with the Contracting Department of all markets to upgrade the quality of suppliers
2. Other tasks
Interview new German speaking guides and staff, according to Operation Manger and HR’s request
Review and translate template messages to travelers or program texts to German and English, according to Operation Manger, Sales, and Production’s request.
Participate in inspection trips if required.
Other tasks if required