VIETNAM – Hanoi – IT Manager

JOB DESCRIPTION
IT Infrastructure & System Management
– Manage, operate, and maintain IT systems including internal network, servers, computers, email systems, and data storage.
– Ensure system stability, minimize downtime, and establish regular backup/restore plans.
– Manage user accounts, access permissions, and maintain office IT equipment.
– Monitor system performance and propose upgrade solutions when necessary.
Cybersecurity & Data Protection
– Establish information security processes: password management, access control, user authorization, and company data protection.
– Prevent and handle IT incidents (viruses, phishing, data loss, cyberattacks).
– Develop and maintain internal IT Security policies and guide employees to comply.
Business Application Support
– Manage and support software systems used in the company
(e.g., CRM, ERP, accounting software, ticketing systems, HRM, etc.).
– Collaborate with departments to optimize workflows through technology (automation, forms, workflows, etc.).
– Act as the main point of contact with software vendors and technology solution providers.
IT Helpdesk & User Support
– Receive, categorize, and resolve IT support requests from employees.
– Set up an SLA / internal ticket handling standards (if needed).
– Provide basic training for employees on working tools such as email, drive, security practices, and IT procedures.
IT Project Management & Digital Transformation
– Plan and implement IT projects: system upgrades, data migration, deployment of new tools.
– Develop an IT roadmap aligned with the company’s business growth strategy.
– Monitor project progress, budget, and quality.
Vendor & Budget Management
– Manage vendors for IT equipment, cloud services, and licensed software.
– Build annual IT budgets and optimize operating costs.
– Negotiate contracts and periodically evaluate service quality.