Technical Service Engineer - Industrial Printer (HCM - Long An)

Scope: Provide expert technical service and support for Industrial Printing (IP) and related machinery, ensuring peak performance and exceptional customer satisfaction by adhering to established standard operating procedures.

1. Key Responsibilities: Daily Field Operations

• Routine Maintenance & Diagnostics: Perform scheduled maintenance, technical diagnostics, and necessary break/fix repairs on assigned printing equipment, strictly following defined procedures.

• Installation & Removal: Execute equipment installations and removals under the standardized guidelines and safety protocols.

• Production Monitoring: Conduct daily monitoring of printing production parameters to ensure consistent color accuracy and operational stability, reporting findings as per standard protocols.

• Parts & Inventory Management: Manage personal parts inventory, assist with ordering consumables, and meticulously track service costs, all in compliance with company procedures.

• Service Documentation: Accurately complete and submit all required service documentation, including detailed daily work data, into the C4C system according to established timelines.

• Customer Training: Deliver structured training to end-users on equipment operation and care, whether remotely or on-site, using approved training materials and methods.

• Issue Resolution & Escalation: Address customer technical issues efficiently, escalate complex problems to the appropriate internal teams following defined escalation paths.

• Customer Satisfaction: Proactively ensure high levels of customer satisfaction through professional conduct and adherence to service excellence standards during every interaction.

2. Skill Development

• Continuous Learning: Actively utilize e-learning and training resources; collaborate to share knowledge and best practices across the team.

• Field Expertise: Apply technical skills effectively in direct customer environments, with distributors, and for end-users.

• Specialized Focus: Develop advanced proficiency in Color Management, Production Printing, and Industrial Printing.

3. Other duties as assigned by the direct superior.

Yêu cầu công việc

• Reports to: Service Assistant Manager

• Male candidate preferred.

• Bachelor's Degree in a relevant discipline.

• Good command of English with effective communication skills.

• Proficient in Microsoft Office applications.

• Possession of KM Certification – Expert of Production Printing and Color is required.

Other requirements:

• Good technical knowledge, troubleshooting skills

• Strong planning and analytical skills

• Good communication, negotiation, and presentation skills

• Well organized, high sense of responsibility, teamwork.

Quyền lợi

• Thưởng: Competitive salary, 13th bonus
• Chăm sóc sức khoẻ: Full benefits as labour law, monthly birthday, quarterly parties, shopping vouchers,...
• Cơ hội du lịch: Company trip, travel awards for long service, oversea training