System Assistant Manager (E-Commerce )

Responsibility 1: Daily Operations Issue Handling

• Monitor and resolve day-to-day operational issues across e-commerce processes including order processing, inventory synchronization, picking, packing, fulfillment and delivery status
• Collaborate with relevant departments (Customer Service, IT, Logistics) to address issues impacting customer experience
• Track and interpret key operational metrics including order fulfillment rate, order delay, cancellation rate and out-of-stock issues
• Perform regular checks to ensure accuracy of operational data across e-commerce systems

Responsibility 2: System Issue Handling

• Identify, receive and analyze system errors occurring during e-commerce operations such as order flow errors, inventory sync issues, payment failures and integration issues with OMS / DMS / Marketplace platforms
• Work closely with the IT team or vendors to determine root causes, provide necessary information and logs, and monitor issue resolution progress
• Conduct User Acceptance Testing (UAT) for new features or bug fixes prior to official deployment

Responsibility 3: Business Analysis

• Analyze operational system data to identify process gaps within e-commerce workflows and propose solutions to improve overall operational performance
• Participate in developing and optimizing processes related to order fulfillment, warehouse operations, inventory management and customer experience
• Document and articulate business requirements for new system features and enhancements
• Collaborate with the IT team to support the implementation of system improvements and upgrades

Yêu cầu ứng viên

Education 

• Bachelor's degree in Human Resources, Business Administration, or a related field 

Experience 

• 2–4 years of hands-on experience in one of the following areas: E-commerce operations; Digital commerce; Warehouse or fulfillment operations

Technical Skills

• Solid understanding of e-commerce systems including OMS, DMS, CMS, and e-commerce platforms
• Strong data analysis skills with proficiency in Excel or Google Sheets
• Experience working with system workflows and business processes

Soft Skills

• Strong analytical and problem-solving abilities
• Ability to multitask and perform effectively in a fast-paced operational environment
• Excellent communication and cross-functional collaboration skills
• Logical thinking with a high attention to detail

Preferred Qualifications

• Hands-on experience with e-commerce platforms such as Magento or Shopify
• Familiarity with omnichannel operations or fulfillment warehouse management
• Experience in writing SOPs or driving process improvement initiatives

Quyền lợi được hưởng

• Salary: Negotiable
• 13th-month salary 
• +12 days of leave/year
• Social insurance pays more than 100% of the total salary
• PTI Healthcare Insurance package
• Lunch allowance 50,000 VND/day
• Bonus on holidays according to the company's policy
• Working in a dynamic and friendly environment with many opportunities for promotion and development