Site Lead Vietnam (Senior Manager)

The role requires leadership of a large multidisciplinary organization consisting of site-based teams, vendor partners, and functional managers across Workplace Services, EHS, Projects, Engineering, Procurement, Finance, Space Planning and Operational Excellence. While many of these functional leaders may operate within a matrix structure and not report directly to the Site Lead, the successful candidate must demonstrate the ability to align, influence, and mobilize shared resources toward common site objectives and client outcomes.

The Site Lead acts as a trusted advisor to the Client, driving operational excellence, innovation, workforce engagement, business growth, and continuous improvement while fostering a culture of ownership, accountability, and partnership.

Key Responsibilities

Client Leadership & Strategic Partnership

Serve as the primary leadership interface between JLL and the Client for all site operations.

Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives.

Translate client expectations into actionable site strategies and measurable outcomes.

Use data and analytics to drive decision-making, influence outcomes, and recommend improvements.

Lead governance reviews, business reviews, and executive stakeholder engagements.

Site Leadership & Operational Excellence

Provide overall leadership and direction for all IFM services delivered at the site.

Ensure contractual obligations, service levels, and key performance indicators are consistently achieved or exceeded.

Drive a culture of operational discipline, accountability, ownership, and flawless execution.

Lead site readiness, expansion activities, operational transitions, and growth initiatives supporting future campus development.

Champion best practices and continuous improvement across all service lines.

Matrix Leadership & Cross-Functional Collaboration

Lead through influence in a matrixed environment involving shared functional resources.

Align Workplace Services, EHS, Projects, Finance, Procurement, Space Planning, HR, Engineering, and vendor partners around common site priorities.

Break down organizational silos and ensure effective collaboration across multiple teams and stakeholders.

Drive accountability and delivery regardless of reporting relationships.

Safety, Compliance & Risk Management

Foster a safety-first culture where zero incidents is the expectation.

Ensure compliance with all client requirements, regulatory standards, and JLL governance frameworks.

Lead risk management, business continuity planning, emergency preparedness, and audit readiness initiatives.

Promote a proactive approach to identifying and mitigating operational risks.

Commercial & Financial Leadership

Own site financial performance, including budgeting, forecasting, productivity initiatives, and cost optimization.

Ensure efficient utilization of resources while maintaining exceptional service delivery.

Identify opportunities for value creation, innovation, and business growth.

Support scope expansion, change management, and strategic initiatives that enhance the partnership.

Innovation & Continuous Improvement

Drive technology adoption, automation, digitalization, and operational transformation initiatives.

Promote innovation as a core component of site culture.

Leverage data-driven insights to improve performance, efficiency, sustainability, and customer experience.

Scale successful practices across the broader account where appropriate.

People Leadership

Build, inspire, and develop a high-performing team culture.

Foster strong engagement, collaboration, succession planning, and leadership development.

Create an environment where accountability, inclusion, learning, and continuous improvement thrive.

Develop future leaders and strengthen organizational capability to support long-term growth.

Yêu cầu công việc

Qualifications

Bachelor's Degree in Facilities Management, Business Management, or related discipline.

Minimum 8+ years of leadership experience within Facilities Management,

Proven experience leading large-scale, complex, and matrixed organizations in multinational environments.

Experience supporting semiconductor, manufacturing, technology, or other mission-critical operations is highly desirable.

Demonstrated success in client relationship management, operational leadership, business growth, and financial stewardship.

Strong leadership, communication, stakeholder management, and influencing skills, with the ability to drive results through teams that may not have direct reporting relationships.

Quyền lợi

• Thưởng: Thưởng theo năng lực/KPI
• Chăm sóc sức khoẻ: Khám sức khỏe hằng năm, bảo hiểm sức khỏe
• Nghỉ phép có lương: 15 ngày phép năm