ServiceNow Platform Architect (SPM, ITSM, Enterprise)

Job Overview

The ServiceNow Platform Architect serves as the senior technical authority for the enterprise ServiceNow platform, responsible for defining architecture standards, governance frameworks, and technical strategy across the ServiceNow ecosystem. Working closely with platform administrators, developers, product owners, and business stakeholders, this role ensures solutions are scalable, secure, maintainable, and aligned with enterprise architecture principles and ServiceNow best practices.

The role provides architectural leadership for the CEOS ServiceNow SPM implementation while supporting the long-term growth, modernization, and governance of the broader ServiceNow platform.

Key Responsibilities

• Define the technical vision, architecture standards, design patterns, and development best practices for the ServiceNow platform.

• Lead architecture and technical governance for complex initiatives, ensuring solutions align with enterprise architecture, security, scalability, and maintainability standards.

• Review and approve solution designs, integrations, and platform configurations to ensure consistency and long-term platform health.

• Provide technical leadership and mentoring to developers and platform administrators; guide architectural decisions and resolve complex technical challenges.

• Drive platform modernization initiatives, upgrades, releases, and continuous improvement efforts while proactively reducing technical debt.

• Evaluate emerging ServiceNow capabilities and recommend adoption strategies that maximize business value and platform maturity.

• Partner with business leaders and product teams to translate business objectives into scalable technical solutions and support strategic roadmap development.

• Promote reusable solutions, architectural consistency, and effective governance across ServiceNow products and integrations.

Yêu cầu công việc

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.

• 5–7 years of hands-on ServiceNow platform experience in architecture, development, administration, or implementation.

• ServiceNow Certified System Administrator (CSA) required.

• Expertise in ServiceNow Strategic Portfolio Management (SPM)

• One or more advanced ServiceNow certifications such as CAD, CIS, or CTA preferred.

• Demonstrated experience designing enterprise-scale ServiceNow solutions.

• Strong understanding of ServiceNow architecture, platform governance, integrations, scripting, and security.

• Experience supporting multiple ServiceNow products, such as ITSM, ITOM, SPM, HRSD, CSM, or App Engine.

• English proficiency at B2 CEFR level or above (or equivalent) is required.

Preferred Qualifications

• Experience leading enterprise ServiceNow architecture and governance.

• Knowledge of integration technologies, APIs, MID Servers, and IntegrationHub.

• Experience with Agile, DevSecOps, or CI/CD practices.

• Familiarity with Enterprise Architecture frameworks (e.g., TOGAF).

• Experience establishing platform standards, technical roadmaps, and governance processes.

Why You'll Love Working Here

• Competitive Income: Attractive salary, 13th-month bonus, year-end performance bonus

• Comprehensive Healthcare: PVI insurance, full social insurance, 24/7 accident insurance, annual health check-ups

• Training & Development: English courses, LinkedIn Learning, MiTek University, overseas training opportunities

• Leave Policy: 12 annual leave days, Christmas holiday

• Recognition of Achievements & Contributions: Employee of the Month/Year, Platinum Star Award, VIP trip for employees with 3 years of service

• Modern Facilities: Designed to support learning, working, and development

• Benefits: Free diverse lunch options, team-building activities, sports clubs (Badminton, Football, Swimming, Modern Dance, Yoga, Esports, Gym).

Quyền lợi

• Thưởng: Performance bonus
• Chăm sóc sức khoẻ: Premium PVI healthcare insurance
  Annual health check-up
  Full statutory insurance
• Nghỉ phép có lương: 12 annual leave days plus Christmas holiday
• Đào tạo: Overseas training opportunities
  Unlimited access to LinkedIn Learning
  MiTek University
  Free English & French language programs
  Leadership development programs
• Hoạt động nhóm: Enjoy a vibrant workplace with various employee activities and sports clubs
  Gym
  Yoga
  Pickleball
  Football
  Badminton
  Swimming
  Company trip and team engagement activities
• Căn-tin: Free daily lunch, tea & coffee
• Khác: Competitive salary package
  13th-month salary
  Annual salary review
  Global career path within a multinational organization
  Flexible working hours
  5-day work week (Monday to Friday)
  Modern Grade A office
  Free parking