Senior Sales Manager

• Work with Director of Sales to implement short and long range goals, objectives, policies and corporate driven operating procedures. Proactively communicate guidelines for staff that shapes the unparalleled standards expected.

• Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.

• Create and execute a sales strategy to meet the production requirements from the customer consistent with the hotel’s group rate and production goals.

• Identify market trends and develop strategic and tactical recommendations to the Director of Sales.

• Monitor developments in Social Media commerce and make recommendations to the Director of Sales as to how to best leverage those channels.

• Provide research for developing plans which identify marketing opportunity, direct and web-based marketing and new project development.

• Oversee the contracting process and maintain relationships with customers.

• Consults with representatives of client group or organization to plan details.

• Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.

• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

• Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.

• Projects monthly forecasts; produces regular and special reports; maintains required records and files.

• Maintain excellent working relationships with Key Wholesalers.

• Represent The Grand Ho Tram at community functions and business meetings to promote company and hotel.

• Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.

• Provide input in recruiting, training and evaluating performance of sales team members under direct supervision. To ensure staff delivers a first-class service with unmatched elegance and professionalism while promoting a culture of accountability.

• Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.

• Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.

• Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.

• 4 – 6 years working experienc

Yêu cầu công việc

• 4 – 6 years working experience required.

• Minimum two (2) years of sales experience in the Hospitality, Hotel, Resort, or Luxury Hospitality industry is required

• 2 -year department experience preferred.

• Bachelor degree is required and Higher Education is preferred.

• Proven experience with computers and business software.

• Must present a well-groomed appearance.

• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encourage/required (depending on guest contact level).

• Exceptional and professional communication skills, both oral and written.

• Proven successful sales record. Ability to structure sales quota goals and revenue expectations while creating measurable results.

• Familiarity with statistical reports.

• Ability to implement strategic plans.

• Prior experience with contracting, negotiating and change management.

• Knowledge of market segmentation, yield and inventory management.

• Demonstrated experience in hiring, training, empowering and mentoring employees.

• Capacity to foster productive relations and communicate ideas, thoughts and direction in client and group meetings.

• Strong leadership, sound judgment, and superior decision-making, problem-solving and follow up skills. Ability to resolve operational and sales conflicts and challenges.

• Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy. Exercise confidentiality with hotel and guest data.

• Adheres strictly to confidentiality agreements and other policies and procedures provided by the company and appropriate for the region.

• Strong understanding and appreciation of the concept of luxury and hospitality

Quyền lợi

• Chăm sóc sức khoẻ: Insurance
  Health checkup
• Nghỉ phép có lương: Annual Leave
• Đào tạo: Training & Development
• Xe đưa đón: Employee Shuttle Service
• Căn-tin: Free duty meals