Tuyển dụng Senior Customer Service Staff (ENG/Hanoi) (28882) tại Thái Nguyên

- Lead advanced troubleshooting, diagnostics, and repairs for specialized semiconductor and exposure equipment
- Provide high-level technical resolution for complex machine failures at key customer manufacturing facilities
- Execute complex installation, setup, and precision adjustments inside cleanroom environments
- Perform technical evaluations and root-cause analysis on sophisticated digital lithography systems
- Collaborate directly with overseas engineering teams and international equipment partners on advanced technical issues
- Participate in technical discussions and complex trouble ticket escalations in English
- Conduct technical training and provide logical troubleshooting guidance to junior field service engineers
- Manage technical documentation, diagnostic reports, and operational escalation logs in English
- Coordinate with clients to ensure seamless execution of technical maintenance schedules
- Recommend technical solutions and machine optimizations to reduce operational downtime
- Monitor machine stability metrics and oversee preventive maintenance protocols for high-tech systems
- Travel to customer factory locations in northern industrial zones for urgent technical support
- Provide feedback to regional technical heads to improve field service quality and procedures
- Stay updated on advanced semiconductor exposure technologies and equipment modifications
- Other related duties as assigned
Yêu cầu công việc
-At least 5 years of practical experience as a service engineer or sales engineer in the mechanical, electronic, or electrical industry.
-At least 5 years of experience with troubleshooting.
-English: Advanced Level
-Someone who can go for training in Japan
-Not a job hopper who always changes jobs within 3 years
Quyền lợi được hưởng
■Working Location : Thai Nguyen
■Address : Thai Nguyen
Yen Binh Industrial Zone、Dong Tien Ward、Pho Yen City、Thai Nguyen
■Holiday : -Sat
-Sun
-Public holiday
■Working Hour : 8:00 - 17:00
■Salary : 30,000,000 - 45,000,000 VND Gross
■Benefits :
-Social insurance under Vietnamese law, workers' accident compensation, and personal accident insurance.
-Bonus
-Paid Leave
-Birthday Leave: 1 day
-Half-day leave for medical checkups
-Salary increment
-Visa application support
-Commuting allowance
-Mobile phone allowance
-Overseas business trip allowance
■Probationary period : 2 month - 85% salary
■Employment type : Full-time