Scrum Master/ Scrum Coach

The Senior Scrum Master/Scrum Coach operates as a delivery enabler and transformation partner, supporting multiple teams and complex product environments.

Beyond facilitating Agile practices, this role is responsible for:

- Optimizing end-to-end workflow and delivery predictability

- Removing systemic bottlenecks across teams and departments

- Enabling teams to operate effectively in a technology- and AI-enabled environment

- Contributing to the evolution of Ways of Working across the organization

- This role requires a shift from team-level facilitation to system-level impact.

I. Key Responsibilities

1. Delivery Flow & Product Execution:

- Guide Product Owners and teams in managing Product Backlogs in complex, multi-product environments

-Support definition and alignment of Product Vision and Product Goals

- Improve flow of work across teams (planning, execution, delivery)

- Support roadmap clarity and delivery predictability

- Actively monitor and improve: lead time, throughput, delivery reliability

2. Cross-Team Coordination & System Optimization:

- Facilitate alignment across teams and departments

- Identify and resolve inter-team dependencies and bottlenecks

- Support coordination of large releases spanning multiple teams

- Ensure transparency of risks, assumptions, and constraints

- Shift focus from local optimization to system-wide performance

3. Agile Coaching & Team Enablement

- Coach teams to become self-organized, outcome-driven, and continuously improving

- Support adoption of Agile mindset and practices in a pragmatic way

- Enable teams to:

+ Slice work effectively

+ Manage commitments realistically

+ Improve collaboration and feedback loops

- Reduce reliance on manual facilitation by promoting team ownership

4. Evolving Ways of Working:

- Contribute to the continuous improvement of Ways of Working at team, program, and organizational levels

- Support adoption of:

+ Modern delivery practices

+ Automation and AI-enabled workflows where relevant

+ Ensure that increased speed does not compromise: Engineering quality, Risk management, Sustainability

5. Coaching & Capability Development:

- Mentor and support Junior Scrum Masters/Agile practitioners

- Provide coaching beyond teams, including: Product Owners, Delivery leaders

- Share best practices and contribute to internal capability building

Yêu cầu công việc

- Minimum 4-5 years of experience working as a Scrum Master, with at least 2 years working with multi-teams or large programs/products.

- Advanced Scrum Master Certification (e.g., PSM II, A-CSM) or specialized Scaling Agile certifications (e.g., SAFe SM, LeSS, Nexus) are required.

- Experience in participating in creating documentation and organizing internal training programs on Agile/Scrum.

- Jira Proficiency: Expert in managing backlogs, sprints, velocity, and progress reports (including Burndown, Control Chart, and CFD).

- Jira Customization: Capable of customizing workflows, setting up automation rules, and building filters/dashboards for risk detection and tracking.

- Confluence Expertise: Skilled in using Confluence for team documentation, recording decisions, and capturing process improvements (e.g., retrospectives).

- In-depth Coaching and Mentoring skills for individuals and other Scrum Masters.

- Servant Leadership and Change Management skills.

- Excellent communication and negotiation skills at the departmental/organizational l

Quyền lợi

• Chăm sóc sức khoẻ: Premium Healthcare Program
• Máy tính xách tay: Annual leave: 15 days/year and Other leaves/public holidays
• Hoạt động nhóm: Providing customized training courses according to business needs and upon your request