SALES TOUR INBOUND

Customer & Agent Relationship Management
•          Responsible for creating and maintaining excellent customer relationships; ensure smooth communication and cooperation with customers and agents.
•          Follow up with customers and agents to obtain final feedback and confirmation following proposals; optimize conversion of quotations.
•          Serve as the key correspondence person for MICE, FIT, and GROUP inquiries from the India Market.
•          Consult and liaise with agents to tailor MICE, FIT, and GROUP solutions for their clients.
•          Follow up on key account feedback to implement appropriate improvements.
Quotation, Itinerary & Proposal
•          Create itineraries and quotations for MICE, FIT, and GROUP programs for the India Market; reconfirm bookings with overseas agents.
•          Constantly maintain and improve the layout and content of MICE, FIT, and GROUP proposals.
•          Actively enhance the agent network, develop and grow the client database.
Supplier & Rate Management
•          Deal with hotels and suppliers in Vietnam to secure the most competitive rates and/or additional benefits for clients.
•          Coordinate with the Operations Department to ensure delivery of high-quality services.
On-Ground & Event Coordination
•          Accompany groups to ensure high-quality service delivery throughout the program; function as the main ground coordinator for events.
•          Escort inspection trips and FAM trips for agents upon request.
Systems & Administration
•          Understand and utilize the company's reservation and booking system proficiently.
•          Input all MICE, FIT, and GROUP requests accurately into the company's management software.
Professional Development
•          Continuously develop communication, sales, and consulting skills.
•          Note: The above duties are indicative; additional responsibilities may be assigned during the course of employment.
Experience
•          Minimum 1 year of working experience in tourism, preferably in inbound (international) travel.
Language
•          Excellent communication skills in English — both written and spoken.
•          Any additional spoken language is an advantage.
Skills & Competencies
•          Mature and experienced in negotiation and commercial thinking.
•          Able to work both independently and as part of a team.
•          Advanced computer skills: Microsoft Office applications (Excel, Word), email (Outlook); ability to adapt quickly to new IT programs and environments.
•          Ability to work effectively under high workload pressure.
•          CV in English.
Ngành nghề: Bán hàng / Kinh doanh, Du lịch
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh

Yêu cầu công việc

Experience
•          Minimum 1 year of working experience in tourism, preferably in inbound (international) travel.
Language
•          Excellent communication skills in English — both written and spoken.
•          Any additional spoken language is an advantage.
Skills & Competencies
•          Mature and experienced in negotiation and commercial thinking.
•          Able to work both independently and as part of a team.
•          Advanced computer skills: Microsoft Office applications (Excel, Word), email (Outlook); ability to adapt quickly to new IT programs and environments.
•          Ability to work effectively under high workload pressure.
•          CV in English.