Sales Specialist (Back-Sales Office / Textile Industry)

1. Customer & Order Management

- Prepare offers, quotations, and shipping documentation (prices, packaging, delivery terms)

- Maintain and update customer master data, order confirmations, delivery notes, and invoices

2. Claims & Product Development

- Liaise with production, quality, and logistics teams to resolve customer issues

- Support Area Sales Managers in customer-specific developments and product modifications

3.Customer Support & Coordination

- Assist with invoicing and payment reminders, agent commission management, and follow-ups

- Collaborate with supply chain, production, and quality teams to ensure seamless service

- Participate in internal/external trainings, customer visits, trade fairs, and cross-functional projects

4. Data & Reporting

- Maintain high data accuracy across ERP and CRM platforms

- Support sales, logistics, and management with regular reporting and data analysis

5. Group culture, values, goals, structure, procedures and continuous improvements of professional and emotional intelligence skills:

- Promote and maintain alignment with group culture, values, goals, and organizational structure.

- Deliver and participate in training formats such as lectures, workshops, webinars, and other internal or external programs.

- Actively engage in local and group-wide activities.

- Maintain strong knowledge of internal procedures, processes, and policies at both local and group levels (e.g., privacy, travel, and related policies).

6. Other Administrative tasks

Yêu cầu công việc

1. Education / Qualifications:

- Commercial or business-related education (Administration, Sales, or related field) or equivalent experience. Fabric Weaving trainings & Qualifications

- Proficiency in ERP systems (Microsoft Dynamics, or similar)

- Customer service or sales support training preferred

- Basic understanding of logistics and order management processes

2. Experience:

- Minimum 2–4 years of experience in merchandising, customer service, or order management

- Experience in a B2B environment and cooperation with field sales teams

Quyền lợi

• Thưởng: 13th month bonus
  Performance bonus
• Chăm sóc sức khoẻ: Additional health insurance and injury insurance for all employees and dependents of management team
• Nghỉ phép có lương: 24 full paid leaves for leadership level and 14 full paid leaves for other employees