Sales Manager - Telesales

1.Team Leadership & Management

Recruit, train, manage, and evaluate the performance of the telesales team.
Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achive targets.

2. Sales Strategy & Campaigns

Analyze and expand the customer data source; develop appropriate customer care strategies.
Create and adjust telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).
Collaborate with Marketing to optimize conversion rates and grow the customer base.

3.Performance Monitoring & Reporting

Ensure sales and business targets are achieved according to plan.
Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.
Propose process improvements to enhance work efficiency and sales productivity.

4.Data Analysis & Process Optimization

Analyze call effectiveness, customer feedback, and market trends to optimize operations.
Develop performance metrics such as CSAT, NPS, and conversion rates.

5.Communication & Conflict Resolution

Ensure effective communication within the team and with customers.
Handle complaints, conflicts, and negative feedback promptly and professionally.

6. Tools & Technology Proficiency

Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).
Optimize workflows from customer management to closing sales.

Yêu cầu ứng viên

• Bachelor’s degree or higher in Business Administration, Sales, Marketing, or related fields
• Minimum 3 years of experience in managing a Telesales team
• Excellent communication, persuasion, and telesales closing skills
• Strong coaching and team leadership abilities
• Proficient in Excel and CRM tools
• Analytical skills for performance tracking and improvement
• Healthcare, clinic or service industry experience is an advantage
• Good communication in English (MUST)

Quyền lợi được hưởng

• Yearly bonus base on business efficiency
• Get periodic health checks according to company policy
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!