Clinical Coordinator (Mental Health Deparment)

Client Service Coordination (B2C and B2B)

• Receive requests, assess the level of urgency, and match the appropriate psychological expert based on the client's needs and availability.
• Monitor the counseling progress, manage appointments, and resolve any inquiries or service complaints.

Clinical Operations Coordination

• Collaborate with the clinic to coordinate and manage service operations at the clinic locations.
• Monitor and evaluate service quality through ORS/SRS (Outcome Rating Scale / Session Rating Scale) and other feedback channels.
• Engage in periodic clinical discussions with the Department Head, Clinical Advisor, and the team of psychologists.
• Coordinate with internal doctors and doctors within the referral network to optimize comprehensive support for clients.

Internal Operations Coordination

• Work closely with the HR, Accounting, Admin, IT, and Marketing departments to ensure seamless service operations.

Other Duties

• Perform other tasks related to service operations as directed by the Department Head.

Yêu cầu ứng viên

• At least 2 years of experience in a similar position (Preference will be given to candidates who have worked in medical environments, clinics, or mental health care settings).
• Bachelor’s degree in Psychology, Social Work, Public Health, or other related fields.
• Proficient in English communication, with the ability to discuss professional mental health information in English.
• Professional Ethics & Confidentiality: Strictly adhere to professional ethics and maintain absolute commitment to information confidentiality.
• Empathetic Communication: Possess strong communication skills, empathetic listening, and tactful problem-solving abilities.
• Adaptability: Ability to quickly adapt to a clinic environment that demands high flexibility and precision.
• Management Skills: Effective organizational, task prioritization, and time management skills.
• Technical Skills: Proficient in office software (MS Office); knowledge of Microsoft Power Automate is an advantage

Quyền lợi được hưởng

• Yearly bonus based on business efficiency
• Get periodic health checks according to company policy
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!