Sales & Customer Service Executive

Order & Logistics Management:
Receive, process, and track sales orders, delivery schedules, and payment status.
ERP System Operation:
Execute sales operations and data management on the ERP (SAP) system.
Customer Relationship Management:
Maintain and develop strong relationships with customers; coordinate internally to ensure all customer requirements are met.
Complaint Resolution:
Receive and handle customer complaints, and follow up on the progress of quality issues resolution.
Customer Feedback & Improvement:
Gather customer feedback and insights to continuously improve service quality.
New Product Development (NPD) Tracking:
Monitor the implementation of new products and engineering design changes (ECN) as requested by customers.
Sales Reporting:
Prepare periodic sales and business performance reports.
Other Duties:
Perform other tasks as assigned by the Line Manager.
Education & Experience
Bachelor’s Degree in Business Administration, International Business, Foreign Trade, Marketing, Linguistics (English), or other related fields.
At least 1 year of experience in Customer Service or Sales Admin positions is a plus.
Prior experience in molding, plastic injection, or general industrial manufacturing is highly preferred.
Languages & Technical Skills
Language:
Fluent in English communication (both verbal and written).
Technical Skills:
Proficient in Office 365 and ERP (SAP) system.
Key Competencies (Skills)
Excellent communication and presentation skills.
Strong problem-solving and strategic thinking abilities.
Effective teamwork and collaboration skills.
Attitude & Qualities
High attention to detail, carefulness, and meticulousness.
Honest, trustworthy, and highly responsible.
Strong awareness of information confidentiality and data security.
Ngành nghề: Bán hàng / Kinh doanh, Cơ khí / Ô tô / Tự động hóa
Kinh nghiệm: Không yêu cầu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Long An