Sales Administrators

WORKPLACE: Candidates can choose one of the following 02 locations to apply:

• Gamuda Gardens, Hoang Mai Ward, Ha Noi

• SIS Building, Vung Trung 3 Street, Ngu Hanh Son Ward, Da Nang

WORKING TIME: From Monday to Friday (8:00 to 17:00) and 2 Saturday mornings/month (9:00 to 12:00)

JOB DESCRIPTION

• Responsible for driving student recruitment.

• Ensure full knowledge of programmes, student entry requirements and unique selling points.

• Serve as a contact for enquiries, engage with parents and provide information on programmes, curriculum, fee structure, preferential promotions (if any) and all matters from enquiry to enrollment.

• Manage enquiries within 24 hours to ensure timely follow-up on all leads.

• Seek clarification from Office Manager for any response, if in doubt.

• Collaborate closely with the administrative team to ensure a smooth and efficient application process.

• Schedule appointments for consultation and school tour. Receive all parents in a courteous and professional manner. Understand needs and recommend suitable programmes for their children.

• Follow up with parents on school promotions to convert inquiries into enrolments.

• Participate in school events, Open days, education fairs, marketing campaigns, etc. Work with the Marketing team to ensure marketing materials are up-to-date for the target audience and assist on relevant social media platforms to improve sales.

• Track, analyse and report key recruitment metrics, including enquiries, conversion rates, application status and enrollment figures.

• Maintain up-to-date knowledge of school policies, programmes and school fees.

• Update prospective parents information correctly into school management system.

• Submit fortnightly report on enrolment status to the Head of Operations Department.

• Conduct ongoing market research to identify trends, competitor activities and new opportunities in different regions.

• Key Performance Indicators (KPI):

- Conversion rate (inquiry → enrollment) and target enrollment as per numbers provided by Director of Operations.

- Lead follow-up effectiveness.

- Customer satisfaction / parent feedback.

Yêu cầu công việc

• Degree in Business Administration, Marketing or related field.

• 1 to 3 years of experience in sales, customer service or education admissions. Prior experience in the education industry is preferred. Candidates with a background in sales or customer front-line services in the retail and hotel are also welcome to apply.

• Strong communication and interpersonal skills. Cheerful and positive disposition.

• Sales-driven mindset with customer-focused approach.

• Ability to work under pressure and meet targets.

• Strong proficiency in both Vietnamese and English spoken and written language skills.

Quyền lợi

• Thưởng: Competitive salary and benefit
• Nghỉ phép có lương: Annual Leave, Insurance as required by Labor Law
• Nhà trẻ: Staff's children can enjoy the benefit of studying at Singapore International Schools