Restaurant Manager

GOAL

The primary objective of the role is:

Deliver WOW experience 

• Pursue 4P’s quality excellence. Always looking for the opportunity to deliver the WOW moment to the guest. Engage our service and guests and strengthen guest loyalty.

Build up the team

• Build up the team who has strong passion/commitment for 4P’s quality excellence.
• Inspiring the team member with a Vision/Mission statement. Be the role model to perform
• Focus on the partner‘s development and generate a sufficient training plan. A good leader makes people

THE DELIVERABLES

Quality Excellence

• Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.
• Pursue 4P’s service standard/manuals.  Make sure our partner delivers the service as 4ps standard and serves dishes in the best condition in the store operation.
• Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication.
• Implement routine food quality check to make sure maintaining standard taste and presentation.
• Strict management for food safety hygiene control.
• Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience
• Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.
• Pursue looking for the knowledge to uplift our service quality, Drinks (Wine) , Food, System APP

People development and training  

• Ensure interview, selection for all newcomers
• Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans.
• Make sure all teams are executing training on time for all positions
• Ensure skills partner for key positions

Sustainable Business development 

• Be the owner of the store P&L
• Secure sustainable business development and make sure the store is operating with profitable conditions.
• Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain 4ps quality.
• Manage expenses for ordering/purchasing to secure profit.
• Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory

Yêu cầu ứng viên

• Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain), high service quality.
• Advanced level in English (Speaking & Writing)
• Empathy with our vision
• Culture fit (Omotenashi, Authenticity, Kaizen, Compassion)
• Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain)
• Have Passion for Culinary
• Outstanding customer service mindset
• Have strong leadership, management and problem solving skills
• Being independent, proactive, patient, high responsibility and willing to work under high pressure
• Commit to the goals of leading and coaching people

Quyền lợi được hưởng

• Competitive income with attractive bonuses (fixed monthly bonus, monthly/quarterly/annual performance bonus, 13th-month bonus, etc.)
• 15 days annual leave days per year
• Full allowances: parking, meals, and mobile phone expenses
• Full participation in Social Insurance, Health Insurance, Unemployment Insurance, and PTI Personal Health Insurance
• Special internal discount (50%) for brands of Pizza 4P‘s, Ippudo, About Life Coffee, etc