[Remote] Customer Service & Real Estate Coordinator - Night Shift

We are looking for a motivated, organized, and detail-oriented Customer Service & Real Estate Coordinator to support our Texas-based real estate team.

This role focuses on providing customer service throughout the real estate process, including supporting clients during property listings and transactions. You will communicate with clients, agents, and third parties, follow up on documents and deadlines, and help ensure each listing or transaction progresses smoothly from start to finish.

This is a full-time remote position. However, priority will be given to candidates who are willing to work on-site at our Đà Nẵng office.

What You'll Do

- Provide professional support to clients, agents, and third parties via phone, email, text, and CRM.

- Maintain accurate client, listing, and transaction information in Follow Up Boss (FUB) and other internal systems.

- Search, review, and organize property listings using platforms such as HAR.com, MLS, and UnlockMLS.

- Support clients and agents throughout the listing process, including collecting required information, documents, photos, and other materials.

- Coordinate listing-related tasks such as property information updates, open house preparation, status tracking, and follow-up on outstanding items.

- Support clients and agents throughout the transaction process, including tracking contracts, deadlines, required documents, inspections, title-related items, and other transaction milestones.

- Coordinate and follow up with clients, agents, title companies, inspectors, vendors, and other third parties to ensure required items are completed on time.

- Assist clients with administrative tasks related to their transaction, including utilities registration and move-in or move-out arrangements when needed.

- Monitor ongoing listings and transactions, proactively identifying missing information, upcoming deadlines, or issues that may require follow-up.

- Maintain organized and accurate records throughout each client account.

- Perform additional customer service and real estate administrative tasks as assigned.

Yêu cầu công việc

What We're Looking For

- Previous experience in customer service, account management, customer success, administrative support, or client coordination is preferred.

- Experience in real estate, Listing Coordination, or Transaction Coordination is a plus, but not required.

- Excellent verbal and written English communication skills.

IELTS 6.5+ or equivalent English proficiency is required.

- Strong attention to detail and the ability to work accurately with documents, deadlines, and multiple ongoing client accounts.

- Strong organizational, problem-solving, and time-management skills.

- Comfortable communicating professionally with clients and multiple third parties.

- Ability to follow procedures while using good judgment to resolve day-to-day issues.

- Ability to work independently and collaborate effectively with a remote team.

- Basic computer proficiency and confidence using CRM platforms, email, spreadsheets, and online systems.

Working Schedule

- Full-time Night Shift: 9:00 PM – 6:00 AM Vietnam Time

Weekend availability is required.

- The regular work schedule will include Saturday and/or Sunday, depending on the assigned team schedule.

- Regular days off may fall on weekdays.

- Candidates who are only available Monday through Friday should not apply.

What We Offer

- Competitive Salary: 14,000,000 – 17,000,000 VND per month, depending on experience and qualifications.

- Probation Salary: During the probation period, the salary will be 85% of the agreed official salary.

- Performance-Based Bonus: Employees who consistently demonstrate excellent performance and exceed the expectations of their core responsibilities may be considered for additional performance-based bonuses based on individual contribution and company review.

- Paid Time Off: Tet holiday benefits and paid time off for applicable U.S. public holidays according to company policy.

- Career Development: Gain hands-on experience in U.S. real estate operations, client account management, Listing Coordination, and Transaction Coordination.

- Training & Support: Structured onboarding, training, and ongoing support from the team.

- Supportive Culture: A collaborative and team-oriented working environment.

About the Role

This position is a good fit for someone who enjoys taking ownership of client accounts, staying organized, following up consistently, and helping clients move smoothly through each stage of the real estate process.

You do not need prior real estate experience to apply. However, you should be comfortable working with documents, deadlines, multiple parties, and detailed administrative processes.

Quyền lợi

• Thưởng: You will be eligible for a performance-based bonus after completing your probation. The amount will be reviewed and determined based on your performance.
• Nghỉ phép có lương: Tet bonus and paid time off for both Tet holiday and all US public holidays.
• Khác: An incredible opportunity to work in an international environment and develop valuable skills.
  A friendly, collaborative, and supportive team environment.