Product Training Specialist

• Plan, organize, and execute training classes, ensuring they are structured, engaging, and aligned with organizational goals. 

• Deliver in-depth brand and product knowledge sessions to empower employees with a profound understanding of offerings. 

• Conduct engaging training sessions focused on honing sales and customer service skills, aligning with targets, and enhancing key performance indicators (KPIs). 

• Implement effective strategies to independently enhance the learning experience for all stakeholders. 

• Develop and administer scheduled assessments to gauge the effectiveness of training initiatives. 

• Systematically record and evaluate training outcomes to identify areas for improvement and measure the impact on employee performance. 

• Conduct regular store visits and audits to assess service quality, uphold brand standards, and ensure ongoing employee competence. 

• Provide constructive feedback and support to maintain high service performance standards and reinforce learning consistency. 

• Generate insightful reports on training outcomes and participate in meetings with Line Managers, Senior Management, and Regional Teams to provide timely updates. 

• Develop and translate training materials to cater to diverse linguistic needs, ensuring that the training content is accessible and effective for all stakeholders. 

• Collaborate with other departments on projects related to professional knowledge, extending support and expertise to contribute to the overall success of the organization. 

• Regularly update training materials to reflect the latest information and industry best practices. 

• Actively pursue personal development by staying updated on evolving product knowledge, industry trends, and enhancing soft skills for optimal work efficiency.

Yêu cầu ứng viên

• Undertake domestic business travel to execute assigned tasks and successfully complete planned training assignments.  
• Collaborate with and provide support to other departments on ad-hoc projects, contributing to the success of the business.
• BA in Business and/or relevant experience in retail industry
• At least 2-year of working experience on training programs in Retail. Preferred candidates have worked in a retail environment.  
• Ability to work under pressure and strict deadlines.  
• Good at English Communication skills.  
• Demonstrated positive teamwork attitude and growth mindset. 
• MS Office; Excel excellence & Power Point

Quyền lợi được hưởng

• Competitive salary 

• 2 months probation with 100% of gross salary and SMUI 

• 13th month salary and yearly bonus 

• Full benefit package applied according to current Labor law. 

• Professional and dynamic working environment in international company 

• Healthcare insurance package and annual health check 

• Internal employees with 50% discount of Skechers brand