OTC & PAYMENT SPECIALIST

PURPOSE OF POSITION
Ensure efficient, accurate, and compliant execution of end-to-end Order-to-Cash (OTC) and payment processes, supporting strong cash flow management, operational excellence, and high-quality financial governance across the business.
CHALLENGES
Managing high transaction volumes across multiple entities
Handling frequent exceptions, urgent requests, and payment issues
Balancing strict compliance requirements with tight operational timelines
Working within a complex, cross-functional stakeholder environment
RESPONSIBILITIES
1. OTC & AR Management
Manage timely release of Sales Orders (SO), including resolution of blocked orders in collaboration with Commercial and Finance teams
Execute AR clearing, reconciliation, and cash collection, ensuring accuracy and adherence to timelines
Follow up with distributors on outstanding balances and resolve billing discrepancies
Monitor payment status and coordinate SO release to meet business and delivery requirements
2. Payment & Expense Control
Process customer reimbursements and payment transactions accurately and on time
Validate supporting documents and approvals, ensuring compliance with company policies and controls
Manage and audit Travel & Expense (T&E) claims across multiple entities and currencies
Ensure all expenses comply with company financial and travel policies
3. Reporting & Controls
Prepare and analyze regular reports (AR aging, payment status, expense reporting, credit control)
Ensure full compliance with internal controls (MICS), tax, and audit requirements
Maintain data accuracy and integrity, preventing errors, duplicates, and fraud risks
Ensure proper documentation and audit trails for all transactions
4. Other ad hoc support or project contribution for Customer Operations & Excellence team as per business needs.
Education: Bachelor’s degree in Accounting, Finance, or related field
Experience
Minimum 2 years in Accounting, Finance Operations, or Customer Operations
Experience in FMCG or multinational environment is preferred
Exposure to OTC / AR / Payment processes is a strong advantage
Technical Skills
Familiarity with ERP systems (SAP, Oracle, etc.)
Strong Excel and data handling skills
Core Competencies
Strong attention to detail and data accuracy
Problem-solving and root cause analysis
Stakeholder management and communication
Ability to manage multiple priorities under pressure
Strong compliance and control mindset
Fluent communications in English
Ngành nghề: Kế toán / Kiểm toán, Thực phẩm & Đồ uống, Hàng gia dụng / Chăm sóc cá nhân
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh

Yêu cầu công việc

Education: Bachelor’s degree in Accounting, Finance, or related field
Experience
Minimum 2 years in Accounting, Finance Operations, or Customer Operations
Experience in FMCG or multinational environment is preferred
Exposure to OTC / AR / Payment processes is a strong advantage
Technical Skills
Familiarity with ERP systems (SAP, Oracle, etc.)
Strong Excel and data handling skills
Core Competencies
Strong attention to detail and data accuracy
Problem-solving and root cause analysis
Stakeholder management and communication
Ability to manage multiple priorities under pressure
Strong compliance and control mindset
Fluent communications in English