Operations / IT Support

1. End-User Support

• Provide first-level technical support to staff for hardware, software, and network-related issues.

• Assist users with Microsoft Office 365 applications such as Outlook, Teams, and SharePoint.

• Support login issues, account access requests, and password resets.

• Guide users on basic IT usage and troubleshoot common technical problems.

2. IT Systems & Equipment

• Assist in maintaining office IT equipment such as laptops, desktops, printers, meeting room devices, and network equipment.

• Help with setup and configuration of new computers and user accounts for new employees.

• Support IT team in monitoring and maintaining office systems and connectivity.

• Coordinate with vendors under supervision when necessary.

3. Cloud Tools & Security Support

• Assist users in using cloud-based applications such as Microsoft 365, OneDrive, and SharePoint.

• Help apply system updates and follow IT security procedures.

• Support basic cybersecurity awareness and follow company policies on data protection and confidentiality.

4. IT Operations & Documentation

• Maintain records of IT assets, equipment, and software licenses.

• Document common troubleshooting solutions and assist in preparing simple user guides.

• Support IT onboarding for new employees (device setup, account access, software installation).

• Assist the IT team with backup processes and business continuity procedures.

Yêu cầu công việc

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

• Fresh graduates or candidates with 0-2 years of experience in IT support, helpdesk, or system administration are welcome to apply.

Technical Skills

• Basic knowledge of Microsoft Office 365 (Outlook, Teams, OneDrive, SharePoint).

• Basic understanding of Windows operating systems and computer hardware.

• Basic knowledge of networking concepts (Wi-Fi, LAN, VPN) is a plus.

• Familiarity with cloud tools or IT support tools is an advantage.

Soft Skills

• Good problem-solving and troubleshooting skills.

• Strong communication and customer service mindset.

• Willingness to learn and develop technical skills.

• Ability to work independently and as part of a team.

Quyền lợi

• Thưởng: Hưởng đầy đủ các loại bảo hiểm theo quy định của nhà nước, các trợ cấp theo quy định của công ty
• Khác: Mức lương phù hợp với năng lực