Operation and Customer Service Staff

• Independently handle both Export and Import shipments including booking arrangement, documentation, coordination with carriers/agents, and shipment monitoring in compliance with company SOPs and external regulations.

• Receive booking requests and shipment information from customers, overseas agents, and sales team; arrange bookings with carriers/airlines/co-loaders/oversea agents and process the shipping with related parties.

• Prepare, check, and issue all required shipping documents (B/L, AMS/ACI/ISF filing, pre-alert, import E-manifest, Arrival Notice, D/O release, etc.) to complete the import and export process.

• Closely follow shipment and transportation progress, coordinate with related parties to ensure smooth handling, resolve operational issues promptly, and provide timely updates.

• Issue Debit Notes to customers/agents and arrange payments to carriers, airlines, and service providers promptly.

• Have good knowledge of service offerings to provide the best support to customers.

• Maintain accurate system data.

• Handle operational problems, customer escalations, and report irregularities promptly to the Manager.

• Perform other tasks assigned by the Manager.

Yêu cầu công việc

Qualification:

• 3–5 years of experience in forwarding/logistics operations.

• Strong hands-on experience in both Export and Import operations.

• Experience with TP/EU trade lanes is highly preferred.

• Good written English communication skills.

• Ability to work independently and collaboratively.

• Detail-oriented, proactive, responsible, and able to work under pressure with multitasking capability.

• Strong problem-solving skills for operational issues and customer situations.

Benefit:

• Negotiable salary

• Full social insurance salary coverage + Bao Viet health insurance

• 12 annual leave days

• Annual company trip and health checkup

• 13th-month bonus

• Laptop provided

• Working hours: 8:30–17:30 (Mon–Fri)

• Twice-monthly tea break and monthly birthday lunch

Work location:

Ho Chi Minh Office: Room 1401, 14th Floor, REE Tower, 9 Doan Van Bo Str., Xom Chieu Ward, HCM City, Vietnam

Quyền lợi

• Thưởng: 13th-month bonus
• Chăm sóc sức khoẻ: Full social insurance salary coverage + Bao Viet Health Insurance
• Nghỉ phép có lương: 12 annual leave days
• Máy tính xách tay: Laptop provided
• Cơ hội du lịch: Team building quarterly and annual travel
• Hoạt động nhóm: Twice-monthly tea break and monthly birthday lunch
• Khác: Negotiable salary
  Annual company trip and health checkup
  Working hours: 08:30 – 17:30 (Monday – Friday)