Officer - Card and New Banking Channel Department, Head Office

1. Perform professional tasks

1.1. Card Operations

- Prepare reports, conduct investigations, reconcile card transactions and handle customer dispute requests.

- Perform reconciliation, payment, settlement, and dispute handling for all types of card transactions, including domestic transactions, Napas switching transactions, international card transactions with Visa and acquiring transactions with other banks.

- Deploy internal accounting and invoice issuance related to card operations.

- Troubleshoot and resolve incidents related to card systems.

- Carry out card issuance processes, ensuring data accuracy and compliance with SLA requirements.

- Monitor and manage blank card inventory to meet IVB’s issuance needs.

- Handle discrepancies during ATM cash replenishment at Business Units and reconcile balances of internal accounts under the department’s management.

- Conduct UAT (User Acceptance Testing) for card system functions prior to deployment.

1.2. Digital Banking Operations

- Report, conduct investigations, reconcile digital banking transactions and handle customer dispute requests.

- Reconcile services related to Digital Banking with IVB’s partners.

- Troubleshoot and resolve incidents on Digital Banking applications.

- Conduct UAT for Digital Banking applications before going live.

- Issue invoices for transactions related to digital banking operations.

- Participate in drafting and providing input for URD (User Requirement Documents) during the implementation or upgrade of Digital Banking products, processes, and regulations, as well as related services and utilities.

- Ensure compliance with operational principles and procedures for card and digital banking applications.

1.3. Other Operations

- Propose improvements for card and digital banking operation processes, including automation of operational steps.

- Handle official correspondence from authorities regarding card and digital banking services data.

2. Other tasks

- Periodically/ ad-hoc report on work as required.

- Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels.

Yêu cầu công việc

1. Knowledge, professional experience

- Bachelor’s degree upwards in major: Economics, Finance, Banking or relevant fields.

- Legal knowledge related to banking, card operations, and digital banking.

- Working experience: Priority experience in credit institutions.

2. Skills

- Effective communication skills.

- Basic problem solving and decision-making skills.

- Analytical and statistical skills.

- Presentation and delivery skills.

- Teamwork skills.

3. Other requirement

- English: TOEIC 500 upwards or equivalent.

- Match with the regulatory criteria for prevention of money laundering, terrorist financing, and financing of proliferation of weapons of mass destruction

Quyền lợi

• Thưởng: 13th month salary
• Chăm sóc sức khoẻ: Health insurance and Social insurance regulated by Vietnam Labor Law
• Khác: Dynamic environment