Office Manager

WORKPLACE

Hung Thang Urban & Service Area, Bai Chay Ward, Quang Ninh Province

WORKING TIME

From Monday to Friday (8:00 AM - 5:00 PM) and 2 Saturday mornings/month (9:00 AM - 12:00 PM)

JOB DESCRIPTION

1. Student Recruitment and Enrolment Management

• Responsible for student recruitment and enrolment.

• Ensure full compliance with company policies and procedures.

• Develop and implement strategic recruitment plans aligned with corporate goals, while delivering a high-quality customer experience with a strong service and sales mindset.

• Manage all enrolment enquiries in a courteous, accurate and timely manner, converting enquiries into enrolments.

• Build strong relationships with parents to support retention and referrals.

• Actively promote International and Integrated programmes to new and existing customers.

• Manage end-to-end enrolment processes, ensure completeness and validity of documentation.

• Maintain accurate, up-to-date records with regular reporting.

• Identify customer needs, maintain high satisfaction levels supported by a solid understanding of the company’s programmes, services and processes.

2. Daily Operations

• Oversee daily school office operations to ensure efficiency, professionalism, and a welcoming environment.

• Supervise outsourced services (e.g., catering, security, cleaning, transport) and monitor overall cleanliness and facility conditions.

• Lead administrative and support staff through task allocation and performance guidance.

• Train, mentor and supervise administrative team to ensure effective performance.

• Support the organisation of school events, meetings and activities.

• Provide administrative support to Principal, including handling correspondence, reports, meeting minutes and in communication between school and parents.

• Coordinate parent meetings, school visits and consultations and be the key point of contact for parents, students and external stakeholders.

• Manage school facilities, assets and resource allocation.

• Liaise with Operations on matters beyond school-level authority.

• Maintain an accurate, up-to-date inventory control system covering all assets (e.g., equipment, furniture, IT, uniforms, and books), with monthly submissions to accounting.

• Ensure all expenditures comply with approval processes and stay within budget.

• Oversee invoicing and collection of school fees and other fees, ensuring accuracy, timeliness, and proper banking.

• Follow up on outstanding payments, notify collection issues to Operations and Finance.

• Maintain accurate financial records, submit reports to accounting.

• Process refunds in line with company policies.

• Support the setup of new schools in line with Operations plans, including enrolment consultation, marketing events, initial recruitment, staff training and vendor coordination to ensure smooth operations.

Yêu cầu công việc

• Degree in Business Administration, Education, Marketing, Law, Relations, Economics or related field.

• 3 to 5 years of leadership experience, preferably in an international school or education environment; candidates with a background in sales or customer front-line services in the retail and hotel are also welcome to apply.

• Experience in supervising teams and managing office operations.

• High level of professionalism and customer service orientation.

• Proficiency in Microsoft Office and school management systems.

• Strong problem-solving, communication and interpersonal skills.

• Ability to work under pressure and meet targets.

• Good command of English.

Quyền lợi

• Thưởng: Attractive Salary, 13th month salary
• Nghỉ phép có lương: Additional Annual Leave, 24/7 insurance coverage
• Nhà trẻ: Attractive discount for staff's children studying at Singapore International School system