Mandarin Customer Experience Specialist - Retail

- Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions.
- Support to resolve customer complaints about products and services on the e-commerce platform.
- Update information on the system.
- Perform other duties as required by superiors.
Yêu cầu công việc
- Proficient Mandarin communication skills (equivalent to HSK Level 5/6).
- Experience in cross-border e-commerce or customer service is an advantage.
Quyền lợi được hưởng
- Night shift allowance: 30% base salary.
- 100% salary in 2-month probation time.
- Join the insurance regimes according to the provisions of the Labor Law.
- Accident insurance 24/7.
- 14 days of leave/year.
- Annual Health Checkup.
- Participate in training courses on skills and profession.
- Experiencing a clear promotion path.
- Working in a dynamic, professional environment with many opportunities for advancement.