Manager Sales & Aftersales Quality Control

- Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.
- Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.
- Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.
- Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.
- Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).
- Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.
- Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.
- Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.
- Manage departmental planning, budgeting, resource allocation, and project execution.
- Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.
- Coach, develop, and lead team members to build a high-performing quality organization.

Yêu cầu công việc

Education- Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.
Experience- Minimum 8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.
- At least 3 years of people management or team leadership experience.
- Experience in the automotive OEM industry or managing dealer networks is highly preferred.
Technical Skills- Quality Management Systems
- Operational Audit & Compliance
- Investigation & Fraud Detection
- Root Cause Analysis (RCA)
- Corrective & Preventive Action (CAPA)
- Risk Management & Internal Control
- Data Analytics, Power BI, Advanced Excel
- Project & Stakeholder Management
Leadership Competencies- Strategic thinking
- Decision-making and problem-solving
- Leadership and coaching
- Cross-functional collaboration
- Change management
- Strong communication and influencing skills
Languages- Business-level English.
Preferred Qualifications- ISO 9001 Lead/Internal Auditor
- IATF 16949 Auditor
- Lean Six Sigma Green Belt / Black Belt
- Certified Quality Engineer (CQE)
- Certified Internal Auditor (CIA)2a

Quyền lợi

• Thưởng: Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
• Chăm sóc sức khoẻ: High-quality health insurance.
• Khác: Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.