Japan Helpdesk

• Working on the customer’s system for Helpdesk.
• Receive and respond for the inquiries from user via phone call/ mail/ TMS.
• Provide advice, guidance, solution to users to solve the issue.
• Update ticket status frequently to users and relevant stakeholders by following the SLA.
• Administration, support, and configuration of the system for user follow the available guideline

Yêu cầu ứng viên

• College graduated or higher
• Good in Japanese, speaking well (JLPT N3+)
• Have a good customer support mindset and attitude.
• Fast learning & proactive with problem-solving skills.
• Can work on Vietnamese holidays and work in shifts.
• ITIL certificate is a plus point.

Quyền lợi được hưởng

• Salary review 1 times/year or on excellent performance.
• Health insurance "FPT care" exclusively for FPT official employees.
• Monthly bonus based on work performance for official employees
• 13th month salary and holiday bonus for official employees
• Annual leave, working conditions follow Vietnam labor laws.
• International, dynamic, friendly working environment.