Tuyển dụng IT Support Engineer tại Hồ Chí Minh

RESPONSIBILITIES:

Service desk & End-user support

• Act as first-line contact for end-user support and technology queries, primarily through the Jira Service Desk, while also assisting staff in person, by phone and by email - triaging, resolving or escalating as appropriate.

• Manage and maintain an effective Jira Service Desk, ensuring tickets are logged, prioritised and resolved within agreed timeframes.

• Diagnose faults across hardware, software, network, user access and component configuration. Determine root cause and advise staff on appropriate action.

• Provide end-user support for Microsoft 365 applications including configuration, licensing, mailbox and file-sharing issues, and guidance on effective use.

• Prioritise rapid resolution of technical disruptions to minimize downtime.

• Document problems and resolutions to build a reusable knowledge base.

• Gather user feedback regularly and feed insights into service-improvement plans.

Endpoint administration

• Support and administer Windows 365 environments.

• Deploy and manage enterprise applications through Microsoft Intune.

• Install, configure and upgrade desktop hardware and peripherals (network cards, printers, mice, etc.).

• Perform and document assigned daily operational health checks for supported systems.

Identity & Access

• Administer Active Directory and Microsoft Entra ID - user and computer accounts, security and distribution groups.

• Support user provisioning, deprovisioning, privileged access, access reviews and identity-management initiatives.

• Apply RBAC principles when assigning permissions, ensuring access is granted on a least-privilege basis and aligned to defined roles.

• Manage and support the office physical access control system, including biometric or fingerprint enrolment and the granting and revoking of premises access.

Asset & Procurement management

• Oversee asset provisioning, deployment, collection, lifecycle management and inventory control.

• Maintain accurate hardware, software and licensing records (including site, server and Microsoft 365 licensing).

• Manage IT procurement and vendor relationships.

Security & Compliance

• Support approved operating-system, application and endpoint patching and vulnerability-remediation activities, working with the broader IT team, MSP and SOC.

• Maintain adherence to ISO 27001 standards and preserve confidentiality of information processed, stored or accessed on the network.

• Manage and support the day-to-day operation of internal camera systems, including availability monitoring and coordinating maintenance.

Collaboration & Continuous improvement

• Liaise with external MSPs and the SOC to ensure SLAs and security standards are maintained, and with building management on planned outages, new installations and facilities work affecting IT services.

• Work with internal networks, systems and application teams to ensure connectivity and compatibility between systems.

• Conduct technical research on system upgrades to assess feasibility, cost, time and compatibility.

• Stay current with technology, security practices and emerging IT support trends, including the use of AI to improve service delivery and operational efficiency.

REQUIREMENTS

• C

Yêu cầu công việc

REQUIREMENTS

• College or bachelor's degree in computer science, information technology, or computer information systems.

• At least 3 years’ experience working in IT Support and helpdesk.

• Intermediate English skills in communicating by speaking, writing, listening, and reading.

• Advanced knowledge of company-supported applications and databases. Ability to learn and support new applications.

• Ability to test, troubleshoot and resolve issues across system software, hardware and connectivity, and coordinate appropriate solutions.

• Ability to determine computer problems and coordinate hardware and/or software solutions.

• Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.

• Experience supporting and administering the Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive), along with firewalls, VPNs and general security protocols.

• Experience with Microsoft Intune for device enrolment, policy configuration and application deployment.

• Exposure to Azure Virtual Desktop and/or Windows 365 administration, or a demonstrated ability to learn cloud desktop platforms is a big advantage.

• Experience with Active Directory and/or Microsoft Entra ID, including accounts, groups and group policy.

• Knowledge of best practices in user access control, including privilege principles, role-based access control (RBAC), and multifactor authentication (MFA).

• Experience with patch management processes and tools to ensure that software and systems are up-to-date with the latest security patches.

• Experience with Jira Service Management or a comparable ITSM ticketing platform.

• Experience or knowledge on intrusion detection systems (IDS), intrusion prevention systems (IPS) and other security tools is a big advantage.

BENEFITS:

• Dynamic and professional working environment

• 13th and 14th month salary bonus

• 14 days of fully paid annual leave

• 100% gross salary in probation

• 100% statutory insurance

• Days off for Christmas Day (25th December) and Boxing Day (26th December)

• Bao Viet healthcare insurance

• Company trip/ Team Building/ Year End Party

• Annual health check

• Free parking

• Mid-Autumn gift/ Tet gift/ Monthly Happy hour/ Sport Day...

Quyền lợi

• Thưởng: 13&14 monthly salary payment per annum
• Chăm sóc sức khoẻ: Personal Health Care. Annual health check
• Hoạt động nhóm: Company trip/ Team Building/ Year End Party. Mid -Autumn gift/ Tet gift/ Happy hour/ Sport Day...