IT Service Manager

Job Purpose:

• Responsible for the overall strategy, design, governance, and management of the company's technology service delivery ecosystem for both internal stakeholders and enterprise customers.

• The primary objective of this role is to transform and operate the service organization through standardized frameworks (ITIL/ISO), streamlined processes, and high quality service commitments (SLA/XLA). The role is also expected...

Yêu cầu công việc

Qualifications & Requirements

Education & Professional Certifications

• Bachelor's degree or higher in Information Technology, Computer Science, Management Information Systems (MIS), Engineering, or a related discipline.

• Relevant industry certifications are highly preferred, including but not limited to ITIL Expert/Master, PMP, CISSP, CISM, AWS/Azure/GCP certifications, Lean Six Sigma, or equivalent professional credentials.

Professional Experience

• Minimum 5–7 years of leadership experience in...