IT Leader

• Lead daily IT operations and provide advanced technical guidance across systems, network, and end‑user support.

• Oversee the management, maintenance, and optimization of Windows OS, desktop environments, and endpoint systems.

• Support and manage network connectivity, including LAN/WAN, Wi‑Fi, VPN, and collaboration with network teams.

• Troubleshoot complex technical issues and coordinate escalations to L2/L3 or...

Yêu cầu công việc

Must have:

• 5+ years of hands on experience delivering end to end IT support in large, regulated enterprise environments.

• Proven experience leading or acting as escalation lead for an enterprise service desk.

• Ability to allocate workload, manage priorities, and ensure adherence to SLAs.

• Experience coordinating responses to high impact incidents and major escalations.

• Strong...