Head Of Mentor Academy (Teaching Center Lead)

About TeenCare
TeenCare is building the Parenting AI for modern families — combining 1:1 mentoring for teens with AI-powered insights for parents.
We work with thousands of families weekly, helping teens become more confident, self-driven, and emotionally strong — while helping parents make better decisions.
We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.
The Role
You will lead and scale the Mentor Academy — responsible for how mentors are hired, trained, and supported to deliver consistently high-quality sessions.
This role sits at the intersection of education, operations, and product quality.
What You’ll Do
- Build & Scale Mentor Supply: Manage end-to-end mentor pipeline (sourcing → training → deployment). Ensure sufficient mentor capacity to support growth.
- Run the Mentor Academy: Design and deliver onboarding and continuous training programs. Develop clear frameworks for how mentors run effective sessions.
- Ensure Consistent Quality: Monitor session quality using internal tools and feedback systems. Work closely with QA and product teams to improve mentor performance.
- Manage Mentor Performance: Track mentor performance and engagement. Coach, develop, and retain high-performing mentors.
- Improve Learning Experience: Continuously refine session quality and student experience. Translate insights from mentor sessions into product and curriculum improvements.
Yêu cầu công việc
What We’re Looking For
- 5+ years experience in education, training, coaching, or operations.
- Experience building or managing training programs or service teams.
- Strong execution skills — able to turn ideas into structured systems.
- Comfortable working with data and performance metrics.
- High ownership and accountability.
Nice to Have
- Experience in edtech, coaching, or youth development.
- Experience managing large freelance or distributed teams.
- Familiarity with AI tools or data-driven operations.
Quyền lợi được hưởng
Why Join Us
- Competitive compensation package, up to VND 45M.
- Work on a product used weekly by thousands of families.
- Build a system from the ground up with real ownership.
- High-impact role directly tied to company growth.
- Fast-paced, high-performance environment.