Head of Customer Segmentation and Wealth Management

1. Segment & Business Strategy
• Define and execute end-to-end business strategies for high-value retail customer segments, aligned with the bank’s overall retail and wealth strategy.
• Identify market opportunities, growth potential, competitive positioning and evolving customer needs.
• Oversee strategy for investment products across targeted customer segments, ensuring alignment with risk appetite and regulatory requirements.
2. Commercial Growth & Performance
• Drive performance across key KPIs including: o Customer acquisition and retention o Assets under management (AUM) o Loan and deposit growth o Revenue and profitability
• Optimize customer lifetime value through effective segmentation, portfolio management and lifecycle approaches.
• Lead the development of loyalty, rewards and engagement programs to strengthen customer relationships.
3. Sales, Distribution & Marketing
• Develop scalable sales models supported by clear processes, performance metrics and service standards.
• Shape physical distribution, relationship management models and self-service/digital channels.
• Partner with Marketing and Analytics teams to deliver targeted campaigns and data-driven initiatives.
4. Leadership & People Development
• Lead, inspire and develop large teams across customer segments, analytics and investment products.
• Build a high-performance culture focused on customer centricity, accountability and results.
• Attract, develop and retain top-tier talent for affluent and wealth-oriented banking segments.
5. Stakeholder Management & Governance
• Work closely with internal stakeholders across Retail Banking, Risk, Compliance, Product and Technology.
• Manage relationships with external partners, product providers, vendors and regulators.
• Ensure full compliance with regulatory, risk and governance frameworks, especially for investment products.

Yêu cầu công việc

• 10–15+ years of experience in banking or financial services.
• Strong background in Retail Banking, Wealth Management, Private or Affluent Banking.
• Proven senior leadership experience managing large, diverse teams.
• Track record of driving business growth across customer segments and investment products.
Education
• Bachelor’s degree from a reputable university.
• Master’s degree in Finance, Banking, Economics or related fields is preferred.
Capabilities
• Strategic thinker with strong commercial acumen.
• Deep understanding of affluent and high-net-worth customer behavior.
• Strong leadership presence, stakeholder management and communication skills.
• Comfortable operating in a regulated, fast-evolving market environment.
Expat Suitability
• Prior experience working in emerging or Asian markets is a strong advantage.
• Ability to work cross-culturally and adapt global best practices to local market conditions.

Quyền lợi

• Thưởng: 13th monthly salary, Performance Bonus
• Chăm sóc sức khoẻ: Healthcare Plan and Insurance package
• Khác: Professional working environment