[HCMC] Network and System Support

End-User IT Support
Provide first-level technical support for end-users related to PCs, laptops, printers, scanners, software, email, network, and Wi-Fi issues..
Troubleshoot hardware and software problems and provide onsite support when required.
Install, configure, and maintain Windows OS, Microsoft Office, antivirus software, and standard business applications
Support user account setup, password reset, and basic access requests
Support meeting room IT equipment and conference systems, support technical for events.
IT Operations Support
Support daily IT operation activities to ensure stable IT services within HCM Office.
Perform routine inspection and maintenance of IT equipment.
Support basic network troubleshooting including LAN, Internet, Wi-Fi, and VPN connectivity issues.
Escalate complex infrastructure or server-related issues to the IT team or vendors.
Asset & Documentation Management
Maintain and update IT asset inventory records.
Prepare and maintain basic IT documentation, user guides, and support records.
Monitor hardware/software allocation and support asset tracking activities.
IT Security Support
Support implementation of company IT security policies and standards.
Ensure endpoint antivirus and security software are properly updated.
Report suspicious activities, security incidents, or abnormal system behavior to the IT Leader.
Support basic IT security awareness activities for users.
Vendor & Project Coordination
Coordinate with external IT vendors for equipment repair, maintenance, and troubleshooting.
Support company-wide IT projects, rollout activities, and system upgrades.
Other Tasks
Perform other IT-related duties assigned by HR management or the IT Leader.
Education:
Bachelor’s Degree in Information Technology, Computer Science, Computer Networks, or related fields.
Preferred Certifications
MCSA: Microsoft Certified Solutions Associate
CCNA (Cisco Certified Network Associate) certifications is an advantage
Technical Skills & Experience: 1–2 years of experience in IT Support
End-User Support: Experience in troubleshooting Windows OS, Microsoft Office, printers, and common business applications. Experience supporting desktops, laptops, and peripheral devices
Basic Infrastructure Knowledge: Basic understanding of network systems including LAN, Wi-Fi, VPN, DHCP, and DNS, Basic knowledge of server systems and Active Directory is an advantage.
IT Operations: Experience in IT helpdesk or onsite IT support roles.
Soft Skills:
Problem-solving and analytical skills.
Service-minded attitude and good communication skills.
Ability to work independently.
Willingness to learn new technologies.
Ngành nghề: CNTT - Phần cứng / Mạng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh