HCM Branch Manager

I. Main duties

• Lead and manage all branch Operations/Logistics activities to ensure efficiency, service quality, and business performance. Design and standardize operating processes, SOPs, KPI systems, and governance frameworks across departments. Drive organizational improvement, cross-functional collaboration, and operational risk control to support sustainable growth. Develop branch employees and implement business strategies aligned with the company’s objectives.

II. Main Job Responsibilities

1. Branch Operations Management

• Lead and oversee all Logistics and Freight Forwarding operations of the HCMC Branch to ensure operational excellence, service quality, and business performance.

• Manage daily operational activities across Air Freight, Ocean Freight, Customs Brokerage, Trucking, Warehousing, and other logistics services.

• Ensure efficient resource planning, workload allocation, and manpower utilization across Operations and Logistics teams.

• Monitor service delivery, shipment progress, operational KPIs, and customer satisfaction to ensure branch performance targets are achieved.

2. Operational Process & Performance Improvement

• Develop, standardize, and continuously improve operational processes, SOPs, workflows, and internal control procedures.

• Design and implement operational KPIs to improve productivity, service quality, cost efficiency, and employee performance.

• Identify operational bottlenecks and implement improvement initiatives to enhance overall branch efficiency.

• Lead digital transformation and process optimization projects to improve operational effectiveness.

3. Customer Service & Cross-functional Coordination

• Work closely with Sales, Commercial, Pricing, Customer Service, and overseas offices to ensure customer commitments can be delivered effectively.

• Support commercial activities by providing operational solutions, service feasibility assessments, and logistics expertise.

• Handle customer escalations, operational issues, and service recovery actions to maintain customer satisfaction.

• Maintain strong relationships with strategic customers and business partners.

4. Financial & Operational Control

• Monitor branch operating costs and ensure effective cost control without compromising service quality.

• Supervise operational documentation, billing accuracy, job closure, debit notes, invoicing, and reporting processes.

• Ensure compliance with company policies, internal controls, and operational governance.

• Analyze operational reports and identify opportunities to improve profitability and productivity.

5. Leadership & People Development

• Lead, coach, motivate, and develop Operations and Logistics teams to build a high-performance organization.

• Plan manpower requirements, recruitment, succession planning, training, and employee development.

• Establish a performance-driven culture through objective evaluation, coaching, and continuous improvement.

• Foster teamwork, accountability, and collaboration across all departments.

6. Risk Management & Compliance

• Ensure full compliance with company policies, legal regulations, customs requirements, and industry standards.

• Identify operational risks and implement preventive and corrective actions.

• Establish effective governance, escalation procedures, and operational risk management mechanisms.

7. Strategic Planning & Reporting

• Develop and execute branch operational strategies aligned with the company's business objectives.

• Analyze business performance, market trends, and operational data to recommend strategic improvements.

• Prepare monthly, quarterly, and annual operational reports for the General Director.

• Perform other duties assigned by the General Director.

a. Qualifications:Yêu cầu công việc

a. Qualifications: Bachelor’s degree in Logistics, International Trade, Business Administration, or related fields.

b. Knowlegement: Strong knowledge of logistics processes, freight forwarding, cost control, operational KPIs, and risk management.

c. Experience

1. Management experience: Proven experience in building or restructuring operations including SOP, process design, or operational frameworks.

2. Experience in designing and implementing KPI/performance management systems (not only using existing KPI).

3. Experience in establishing governance structures, cross-functional coordination, and managing multi-department operations.

4. Ability to lead change and transform existing teams from informal practices to structured systems.

5. Professional Experience: Minimum 7–10 years of managerial experience in the Logistics / Freight Forwarding industry.

d. Soft Skills:

Strong leadership, coordination, decision-making, and problem-solving skills.

Ability to work under pressure and manage multiple functions.

Language Skills: Upper-Intermediate English skill.
Japanese is an advantage.

Computer Skills: Proficient with Microsoft Office or

related software.