Guest Relation Officer

• Welcome guests warmly and ensure a smooth arrival, stay, and departure experience. 
• Build positive relationships with guests and anticipate their needs. 
• Handle guest inquiries, requests, feedback, and complaints promptly and professionally. 
• Coordinate with Front Office, Housekeeping, Maintenance, and other departments to ensure guest satisfaction. 
• Conduct guest engagement activities and follow up on special requests. 
• Monitor online reviews, guest feedback, and satisfaction scores. 
• Assist in VIP guest arrangements, special occasions, and personalized experiences. 
• Maintain accurate guest records and update guest preferences in the system. 
• Support upselling opportunities and promote hotel services and facilities. 
• Ensure compliance with company service standards and brand guidelines.

Yêu cầu ứng viên

• Have 3-6 months experience in receptionist, concierge,…3-5 star hotel/resort scale.
• Proficient in English communication.
• Hardworking, diligent, honest, careful, enthusiastic and good team support
• Discipline and positive attitude

Quyền lợi được hưởng

• Probation receives 100% salary.
• Young and dynamic working environment.
• 13th month bonus, annual salary review.
• Enjoy other benefits according to Company policy.
• Participate in social insurance, health insurance, unemployment insurance according to state regulations.