Customer Service Executive

• Provide solutions to recovery service, and improve customer satisfaction.
• Clarify the customer's complaints, resolve customer issues and provide solutions to recovery service, and improve customer satisfaction.
• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Working with other stakeholders to find solutions for hard complaints & providing advice to team members to resolve customer issues as soon as possible.
• Proactive manage and have the ability to detect incident issues, promptly alert relevant teams to find solutions.

Yêu cầu ứng viên

• 2-3 years of relevant experience in customer service (Experience in Ecommerce/ Digital product or BPO is a plus).
• Good in communication and negotiation skills.
• Basic analytical skill to keep track of performance.
• Fast-learning and open to change.
• Teamwork, time management and data analyst skills.
• Have personal laptop.

Quyền lợi được hưởng

• 13th-month salary.
• Competitive compensation scheme including an annual performance bonus.
• Annual Leave: 12 days.
• Employee discount: 30%.
• Provide budget for Laptop purchasing.
• Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
• Annual Performance Review.
• Other allowance (Team bonding, birthday, marriage,...).