GRC Customer Service Coordinator I

SCOPE

The GRC (Global Resource Center) Customer Service Coordinator I provides support to global China based sales branches by assisting with customer inquiries, the coordination of special customer requests, and issue resolution. This is a bilingual role and requires verbal and written proficiency in Mandarin.

ACCOUNTABILITIES

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.

• Provide information to the customer regarding order status by answering inquiries by phone and email by looking up the inquiries in the sales database.

• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.

• Collaborates and develop an effective and efficient remote work communication with the Branch.

• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.

• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.

• Process order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality.

• Participate in the company Total Quality process by following established policies and procedures.

• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

• Additional duties as assigned.

Yêu cầu công việc

• Bilingual English/Mandarin proficiency is required with excellent verbal and written communication skills in English & Mandarin

• Ability to use the computer system proficiently.

• Knowledge of, or the ability to learn company product lines, services, policies, and procedures.

• Must have good telephone etiquette and ability to write routine business correspondence.

• Ability to type 40 words per minute.

• Knowledge of all Microsoft Office applications at the beginning level, including Excel.

• Ability to add, subtract, multiply, and divide units of measure.

• Able to compute rate, ratios, and percentages.

Benefits:

• Performance Bonus

• Travel Opportunities

• Birthday Celebration

Quyền lợi

• Thưởng: Performance Bonus
• Cơ hội du lịch: Travel Opportunities
• Khác: Birthday Celebration