Giám Sát Kinh Doanh Qua Điện Thoại (Telesales)

1. Sales operation planning, management and monitoring: 

• Delivery the sales targets 
• Manage tele sales agents, field sales agent through team leaders. 
• Maintain of low attrition rate for agents and team leaders 
• Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they can do their job and perform as per company standards. 
• Ensure all the audit requirements are met and follows the policies laid down by the company.
• Ensure the changes in the policies are communicated in time to staff. 

2. People development, training, and motivation: 

• Recruitment of agents 
• Termination of agents on account of non-performance / disciplinary issues 
• Implementation of any process which helps improves process efficiency. 

3. Problem Complexity: 

• Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team – leader.
• Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company 
• To adhere to the changed policy, non-delivery of targets, reduction of no of seats

4. Performance measures 

• Daily & monthly originations of loans/insurance policies 
• Daily & monthly productivity MIS reflecting the calling & conversion metrics.
• Monthly Attrition MIS 
• Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally 
• result to show the effectiveness. 
• Satisfactory Audit ratings and visit memos.

Yêu cầu ứng viên

• University Graduate, Business Management or Marketing subjects are advantages.
• Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent.
• Should have basic knowledge of the financial/insurance products.
• Excellent MS-Office skills
• Good communication skills 
• Good team player & fast learner 
• Good command over English.

Quyền lợi được hưởng

• Attractive KPI Bonus (monthly or yearly) and 13th month salary
• Premium personal healthcare insurance for all employees and spouse and/or children
• 14 – 20 days annual leave, 3 days of sick leave with pay