ERP Support Executive

ERP User Support
Assist users in using ERP.
Handle feedback from other departments (Sales, Reservation, Operations, Accounting teams…) across all destinations on ERP user issues and resolve errors as needed.
Escalate unresolved issues to the Project team for further support.
Identify root causes of errors and share common mistakes, prevention tips, and solutions with relevant departments.
Collaborate with ICT and the Project team to maintain optimal ERP performance.
Training for New Sales Staff
Develop and update training materials, tools, and user guides, e-learning courses.
Coordinate training schedules with Sales Team Leaders and execute agreed plans.
Conduct ERP training for new sales staff (send guides, facilitate practice, explain procedures, answer questions).
Provide ongoing support and follow-up as required.
Document ERP functions needing improvement during training and usage.
ERP Implementation
Coordinate with department heads and ERP Support Executives across destinations to implement ERP.
Advise Database team on data updates.
Train users in Vietnam and assist other destinations with new ERP functions.
Support in developing the ERP system
Gather user feedback and requirements for the Project team.
Clarify needs and communicate with developers.
Test new functions and involve staff in ERP testing.
Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Technical/ Economy or other related fields
Fluent in English
Prefer to have good knowledge of the Tourism field, Hotel, and Tourism Management
Good analytical, problem-solving, and strong decision-making skills
Good presentation skills
Strong communication skills
Strong computer skills (Excel, Word, Outlook)
Good planning and organizational skills to balance and prioritize work
Self-motivated to learn new concepts and participate in new projects
Ngành nghề: Ngành khác, Mới tốt nghiệp / Thực tập, Du lịch
Kinh nghiệm: Không yêu cầu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội