Ecommerce Operator - Crocs (Website)

1. Order Processing Management (60%)
-          Responsible for end-to-end order fulfilment by collaborating with Logistics, Warehouse, and Shipping Partners to ensure compliance with Service Level Agreements (SLAs) of website.
-          Manage Return and Refund orders to minimize processing time, reduce loss, and improve customer satisfaction.
-          Work with Customer Service and Merchandise to resolve customer inquiries relates to product quality, online exchange policy, loyalty program, etc.
2. Stock Accuracy Management (20%)
-          Monitor and maintain accurate inventory synchronization across internal systems, warehouse operations, and website.
-          Support stock reconciliation and stock-taking activities, conduct root cause analysis to resolve inventory mismatches.
3. Click&Collect Order Processing (20%)
-          Monitor Click&Collect orders by coordinating with stores and relevant project stakeholders to ensure order lead-time.
-          Work with Customer Service to address and resolve Click & Collect-related customer issues.
-          At least 2-3year experience as an operator across major e-commerce platforms in terms of operational proficiency
-          Familiarity with website operation (Shopify) is a plus
-          Able to comprehend and execute assigned plans effectively
-          Skilled in problem-solving, time management, teamwork
-          Proficiency in Microsoft office
-          Basic in English
-          Strong accuracy in handling orders, inventory data
-          Strong and confident communication skills to engage and coordinate with internal and external stakeholders.
Ngành nghề: Thương mại điện tử, Dệt may / Da giày / Thời trang, Bán lẻ / Bán sỉ
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh