Ecommerce Operator - Crocs (Website)

1.    Order Processing Management (60%)

-          Responsible for end-to-end order fulfilment by collaborating with Logistics, Warehouse, and Shipping Partners to ensure compliance with Service Level Agreements (SLAs) of website.

-          Manage Return and Refund orders to minimize processing time, reduce loss, and improve customer satisfaction.

-          Work with Customer Service and Merchandise to resolve customer inquiries relates to product quality, online exchange policy, loyalty program, etc.

2.    Stock Accuracy Management (20%)

-          Monitor and maintain accurate inventory synchronization across internal systems, warehouse operations, and website.

-          Support stock reconciliation and stock-taking activities, conduct root cause analysis to resolve inventory mismatches.

3.    Click&Collect Order Processing (20%)

-          Monitor Click&Collect orders by coordinating with stores and relevant project stakeholders to ensure order lead-time.

-          Work with Customer Service to address and resolve Click & Collect-related customer issues.

Yêu cầu ứng viên

• At least 1 - 3 years experience as an operator across major e-commerce platforms in terms of operational proficiency
• Familiarity with website operation (Shopify) is a plus
• Able to comprehend and execute assigned plans effectively
• Skilled in problem-solving, time management, teamwork
• Proficiency in Microsoft office
• Basic in English
• Strong accuracy in handling orders, inventory data
• Strong and confident communication skills to engage and coordinate with internal and external stakeholders.

Quyền lợi được hưởng

• Full-salary social insurance contribution
• Monthly Allowance & Free Parking
• Health Insurance, Annual Health Checkup
• Travel supporting policy
• Employee Discount Program