[District 6] Customer Service Team Leader (Insurance, Claims Operations Project)

The Team Leader will manage a team of 4-5 members providing Claims Operations and Customer Service for electronic device insurance through multiple channels, including hotline, email and other channels.
Job description
Working Hours:
9:00 AM - 6:00 PM, Monday to Friday
Work Location:
479 An Duong Vuong, Binh Phu Ward, Ho Chi Minh City.
Monitor and control project quality, including reviewing outputs, identifying errors, and proposing corrective actions.
Manage risks and implement fraud prevention measures.
Coordinate with the client, partners, and internal departments.
Train and guide team members.
Work closely with the team to implement improvements, ensuring compliance with defined standards and client expectations.
Prepare reports on productivity, quality metrics and additional reports as management requires.
Support hands-on claims processing and provide backup coverage as needed
Perform other tasks as assigned by the Manager.
Job requirements:
At least 2 years of experience in insurance claims processing, with 1–2 years of experience in team management or a supervisory role.
Good English communication
Strong communication skills, logical and analytical thinking skills.
Ability to handle situations effectively, manage risk, and work under pressure.
Willingness to work overtime on public holidays and provide backup support for claims processing, including weekend shifts on Saturday or Sunday.
Benefits package:
Attractive compensation package (salary + monthly allowance of 500,000 VND)
Monthly performance bonus up to 1,000,000VND
13th-month salary aligned with both individual and company results.
Yearly salary review
SHUI with full salary, private healthcare and annual health check-ups.
Rewards of up to 20,000,000 VND for German and English language certificates.
Variety of engaging activities and well-being programs designed to foster team bonding and support work-life balance.
A dynamic and inclusive work culture, fostering open communication, innovation, and continuous improvement.
Ongoing learning and development opportunities, including on-the-job training and skill enhancement programs.
Clear career development path, with opportunities for internal promotion based on merit and potential
Ngành nghề: Bảo hiểm
Kinh nghiệm: null Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh