Customer Services Executive

1. Sales and Logistics Administration

- To ensure the effective and smooth operation of sales administration and logistical data updates on a daily basis

- Ensure the effective and smooth operation of sales administration, including the ordering process, resolving order queries, and managing delivery status queries

- Provide sales teams with information on order status, stock situation, back-order filling, and late payments

- Handle daily tasks such as preparing mill certificates for projects, printing and sending sales orders for customer signatures, and collecting and classifying delivery orders from warehouses for the finance department

- Update all information related to dispatching results, imported ship schedules, and truck/container details, and work closely with logistics to ensure on-time, correct deliveries

2. Customer Service & Policy Support

- To support the development and communication of customer service standards and policies to the team and customers on a daily basis

- Ensure that customer service activities are well-rated by customers and monitored by the management team, linked to individual KPIs set by the customer service supervisor

3. General Operations & Coordination

- To provide proactive coordination and support for various departments, including safety, sales, warehouse, and finance

- Closely and proactively coordinate with the safety team in monitoring, reminding, and recording all unsafety working cases and proposing daily action plans

- Prepare CO and CQ documents

- Provide support to the line manager in solving delivery-related problems and other assigned duties

- Others tasks assigned by manager

Yêu cầu công việc

- Bachelor’s degree in any field

- Minimum 3 years of experience in customer service

- Experience with SAP

- Good interpersonal, communication and problems solving skills

- Able to communicate in English

- Flexibility under pressure and in response to changing needs

Quyền lợi

• Chăm sóc sức khoẻ: • Khám sức khỏe định kỳ hàng năm tại các phòng khám và bệnh viện tiêu chuẩn quốc tế
  • Bảo hiểm chăm sóc sức khỏe cao cấp, toàn diện cho nhân viên và người thân nhân viên.
• Nghỉ phép có lương: • 15 ngày phép năm
  • 02 ngày nghỉ ốm không cần giấy bác sĩ
  • 01 ngày nghỉ Giáng Sinh
• Đào tạo: • Nền tảng đào tạo trực tuyến
  • Các khóa đào tạo chuyên môn sâu, kỹ năng lãnh đạo được thiết kế theo chương trình cấp tập đoàn
  • Lộ trình phát triển sự nghiệp và cơ hội thăng tiến rõ ràng